Engagement Lead, CX Advisory

Step into
** situational engagement leadership
** when ambiguity, risk, or misalignment threatens progress — unblocking decisions, reframing direction, and restoring momentum.

Translate strategy into compelling, fit-for-purpose narratives and visualizations using
** PowerPoint
* * and Genesys frameworks — flexing creatively when the situation demands.
* 8+ years of experience in strategy consulting, enterprise transformation, or complex advisory roles.
* Demonstrated success leading ambiguous, high-stakes engagements with senior executives.
* Proven ability to diagnose systemic issues and translate them into sequenced, actionable strategies.
* Experience operating in large, complex, and often federated enterprise environments.
* Strong grounding in customer experience, service operations, or contact center transformation.
* Ability to connect business strategy to operating models, governance, and measurable outcomes.
* Comfort advising on technology enablement (including Genesys) without defaulting to solution-first thinking.
* Exceptional executive communication, facilitation, and storytelling skills.
* ** Strong PowerPoint-based strategy visualization capabilities**, including working under time pressure during critical decision moments.
* Ability to perform effectively under pressure when engagements reach key executive readouts or inflection points (even if not the daily norm).
* Comfortable influencing without formal authority while driving clarity and rememberable decisions.
* Remote role with some travel required.
* Opportunity to shape and influence CX strategy and advisory capabilities within a leading CX SaaS provider.
* Medical, Dental, and Vision Insurance.
* Telehealth coverage
* Flexible work schedules and work from home opportunities
* Development and career growth opportunities
* Open Time Off in addition to 10 paid holidays
* 401(k) matching program
* Adoption Assistance
* Fertility treatments### Join our Talent Community.

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI work forces.

To learn more, visit  is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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