ServiceNow Release Manager

Who we are...

Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies. We believe in adopting and growing a remote work-from-home culture wherever possible to ensure a healthy work-to-life balance. We believe in automating the mundane and investing in our employees helping them grow their careers over time.

We strive for innovation and want to develop solutions that we can take pride in and help break through some of the barriers that exist in technology and the government sectors today.

• Serve as the Release Manager, overseeing the planning, coordination, and execution of releases within the Service Now platform to support NIH/HHS initiatives.

• Act as a senior Service Now technical Subject Matter Expert (SME), providing guidance and expertise on release management processes and best practices.

• Develop and maintain release schedules, ensuring alignment with project timelines and organizational priorities.

• Collaborate with stakeholders across NIH/HHS to define release requirements, manage dependencies, and mitigate risks.

• Ensure the successful deployment of Service Now updates, enhancements, and new features, minimizing disruption to operations.

• Lead efforts to standardize and optimize release management processes, driving efficiency and consistency across the organization.

• Monitor and report on release progress, identifying and resolving issues to ensure timely delivery.

• Provide technical leadership and mentorship to teams involved in release activities, fostering a culture of collaboration and excellence.

• Develop and maintain documentation related to release management, including plans, schedules, and post-release reports.

• Stay current with Service Now platform updates, new features, and industry trends to drive innovation and continuous improvement.

• 5+ years of relevant experience in release management within Service Now or similar platforms/environments.

• Proven expertise as a senior Service Now technical SME, with a deep understanding of platform capabilities, workflows, and integrations.

• Strong knowledge of release management processes, tools, and best practices.

• Experience managing complex releases in large-scale environments, including planning, coordination, and execution.

• Excellent problem-solving and analytical skills, with the ability to identify and resolve issues quickly and effectively.

• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

• Experience working within NIH/HHS environments, with a deep understanding of their processes, policies, and mission.

• Ability to develop and maintain detailed documentation, including release plans, schedules, and reports.

• Existing Public Trust Clearance or Ability to Obtain an NIH Badge

• Service Now certifications, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).

• Familiarity with ITIL best practices and frameworks.

• Experience with Agile or Dev Ops methodologies.

• Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information

• Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.

• Medical, Vision, Dental

• Paid Vacation & Sick Time

• Paid Federal Holidays

• 401k Retirement Plan with 100% Company Matching

• Employer Paid Life Insurance

• Continued Education Assistance

• Employee Assistance Program (EAP)

• Commuter Benefits Program

• Health Savings Account (HSA)

• Caregiver Support Program

• Adoption Assistance Program