Cloud Services Engineer

Cloud Services Engineer

Classification: FLSA Exempt (USA Only)

Reports To:

Director of Cloud Services

Indica Labs is looking for an experienced Cloud Services Engineer, specializing in cloud technologies (primarily AWS). You will be responsible for designing, implementing, and optimizing cloud solutions for clients to support their Digital Pathology workflows.

• Work closely with clients to understand their business needs and design cloud solutions that meet their requirements.
• Configure and deploy various AWS services, ensuring to implement best practices for security, performance, and cost optimization.
• Continuously monitor and optimize clients' AWS environments to ensure performance, scalability, and cost efficiency. Identify opportunities for improvement and provide recommendations for optimization.
• Build and maintain strong relationships with clients by providing exceptional customer service.
• Support commercial efforts by presenting Professional Services capabilities to perspective clients in seminars and trade shows, or giving technical presentations, as required.

• Responsible for the appropriate accessing and handling of electronic Protected Health Information (PHI) as outlined by policy and the Health Insurance Portability and Accountability Act (HIPAA)

• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

• Bachelor’s Degree. Equivalent work experience may substitute for degree requirement.
• Two (2) years of experience working with cloud technologies.
• Strong understanding of AWS services, features, and best practices.
• Authorization to work in the United States, or appropriate authorization to work in the applicant’s current home country (Indica Labs, Inc. does not sponsor work visas)

• Master’s Degree. Equivalent work experience may substitute for degree requirement.

• Soft skills, with a passion for providing superior customer service.
• Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues.
• Ability to absorb and explain technical issues.
• Ability to manage multiple projects simultaneously and meet project deadlines.
• Ability to work independently and take ownership of projects.
• Strong skills in researching issues and the ability to learn new technologies/systems.

This position is based at our headquarters in Albuquerque, New Mexico. Candidates currently residing within 100 miles of Albuquerque are considered for 100% in-office positions. Candidates currently residing outside of this area are considered for fully remote positions in their home state or country.

• Up to 20% global travel on short notice
• No, or limited physical effort required
• No, or limited exposure to physical risk
• Work is normally performed in a typical interior/office work environment