Infra SRE Engineer - Observability Platform

What You Can Expect

Our engineering team drives internal technology innovation for the organization. We act as "Customer Zero," refining our cloud infrastructure for security and efficiency. Operating with a Dev Ops and SRE approach, we manage AWS, Azure, GCP, and essential SaaS platforms like Okta and Zoom. Our mission is to transition from manual processes to automated, self-service solutions. This ensures all employees can excel in their roles using seamless and reliable infrastructure.

We deliver the internal technology infrastructure that powers the organization across AWS, Azure, GCP, and critical SaaS platforms. Our team operates with a Dev Ops/SRE mindset, building programmatic automation to replace manual processes. We exist to enable friction-free infrastructure for everyone.

• Architecting and maintaining secure multi-cloud infrastructure and identity management systems across AWS, Azure, GCP, Okta, and Active Directory
• Developing Infrastructure as Code using Terraform and Ansible to automate provisioning of cloud resources, Kubernetes clusters, and configuration management
• Building and scaling unified observability solutions using Prometheus, Loki, and Grafana to monitor infrastructure health and performance
• Implementing Git Ops workflows with ArgoCD to manage infrastructure deployments with Git as the single source of truth
• Leading incident response and conducting blameless post-mortems while defining SLOs to ensure service reliability and continuous improvement

• Demonstrate proficiency in Python or Golang for building automation tools and services
• Apply Infrastructure as Code practices using Terraform, Pulumi, or Ansible to automate infrastructure provisioning
• Implement authentication and security practices including IAM, MFA, SSO, and PKI
• Administer AWS cloud environments and Kubernetes clusters
• Configure and tune monitoring stacks such as Prometheus, Grafana, or ELK/Splunk
• Build CI/CD pipelines using Git Hub Actions or Jenkins and manage Git Ops deployments
• Diagnose and resolve complex technical issues across network, application, and identity layers
• Hold equivalent practical experience in Computer Science, MIS, or related engineering fields

Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind.

Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.