Support Specialist

Support Specialist page is loaded## Support Specialist locations:
Maine, United Statestime type:
Full time posted on:
Posted Todayjob requisition :
R0040000
** Support Specialist (
**** Remote)
** The Support Specialist is responsible for providing reliable, high-quality application support to customers to ensure continuity of service for our software products. This role focuses on troubleshooting software issues, answering complex customer questions, and working closely with internal teams to resolve problems efficiently.

The Support Specialist serves as a key point of contact between the customer and the company, helping users successfully navigate and use our software while maintaining a positive support experience.###
** Core Responsibilities
*** Provide technical support to customers primarily via phone and email.
* Diagnose and troubleshoot software issues, working collaboratively with other support team members to identify root causes and deliver timely resolutions.
* Accurately document issues, solutions, and workflows by contributing to internal and customer-facing knowledge base articles.
* Learn, understand, and support a variety of software applications.
* Assist with customer training and guidance related to software functionality, as needed.
* Identify trends or recurring issues and communicate them to the Support team and management.
* Provide regular status updates on assigned tickets and tasks to the Manager of Support Services.
* Escalate issues appropriately while maintaining ownership and follow-up.
*
* Competencies:

*** Strong customer focus with a patient and professional approach
* Clear and effective verbal and written communication
* Excellent listening skills and ability to ask thoughtful, probing questions
* Action-oriented with strong problem-solving abilities
* Ability to manage time effectively and handle multiple priorities
* Adaptability and willingness to learn new technologies
* Strong teamwork and peer collaboration skills
** Supervisory Responsibility:
** This position does not have supervisory responsibilities.
*
* Required Qualifications:

*** Two or more years of experience in a technical support and/or customer service environment preferred.
* Strong interpersonal, written, and verbal communication skills.
* Ability to work independently while also contributing effectively as part of a team.
* Comfortable working in a fast-paced environment with changing priorities.
* Professional and friendly demeanor with the ability to build rapport with customers over the phone.
* Ability to quickly learn and navigate new software systems.
* Strong typing skills and general computer proficiency.
** AAP/EEO Statement
** Harris Computer is an EEO/AA/Disability/Vets Employer.
** Other Duties:
*** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
* Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
* We empower our employees to make a difference
* We have an award winning culture
* We offer opportunity to learn
* We are financially strong and we are owned by the largest software company in Canada (CSI)
* We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!
** Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
*** If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at or at HarrisTalentA
** This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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