Operations Specialist
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2026-02-16
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IT/Tech
Technical Support, IT Support
About Archive
360
Archive
360 delivers a modern archiving platform that empowers organizations to address complex data governance and compliance challenges while leveraging AI and analytics. By transforming data into a trusted, accurate, and protected strategic asset, we help organizations achieve their business objectives and drive innovation.
Archive
360 is looking for a hard-working, flexible, and talented individual to provide proficient-level end-user proactive operations support to our company’s customers. This position requires the ability to diagnose, identify, monitor, research, and troubleshoot a variety of issues. Also requires a courteous and outgoing individual who can coordinate with customers and A360 colleagues in a patient and efficient manner.
- Proactively monitor and analyze customer Azure environment(s) including vi rtual machines and scale sets, cloud network infrastructure, SQL, and Cosmos,
- Connecting to Windows and Linux hosts to review logs and perform troubleshooting
- Provide Tier 2 escalation assistance to c usomer submitted tickets
- Coordinate technical issues between Support, Cloud Operations, Change Management and Development, Engineering
- Updating the ticketing platform(s) with technical details for tickets, knowledge articles, improvements to runbooks and constantly follow up on the assigned tickets
- Monitor, a nalyze and e valuate customer system s for security, infrastructure, application, and cost to improve or stabilize performance
- Follow test plans for post change application validation
- Improving existing programs by evaluating system performance, reviewing proposed changes and making recommendations
- Maintaining system functionality by testing solution components
- Achieving solution objectives by collecting relevant data, identifying and evaluating options and suggesting a course of action
- Maintain customer trust by keeping their information confidential
- Preparing reference material for users by drafting operation instructions
This position requires 40 hours per week availability to cover 24 hours per day, seven days a week for the team. The position may require rotating shifts and will require weekend and holiday work up to twelve hours per day. Some travel may be required to attend company meetings and training (
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