Product Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Support Engineer in Switzerland.

As a Product Support Engineer, you will play a central role in delivering outstanding technical support to customers across Europe. You will leverage your expertise in software applications, API integrations, and data systems to troubleshoot complex technical issues and ensure a seamless customer experience. Working closely with engineering and support teams, you will help identify patterns in customer inquiries to inform product improvements and optimize internal processes.

This role requires strong problem-solving skills, technical acumen, and the ability to clearly communicate complex concepts to diverse audiences. Your contributions will directly impact customer satisfaction, product quality, and the scalability of support operations. You will also help create and maintain documentation to enhance team knowledge and enablement, while collaborating across departments to resolve technical challenges efficiently.

• Diagnose and resolve technical issues reported by customers, ensuring timely and effective resolutions.
• Troubleshoot integration issues, APIs, and product functionality to support diverse customer environments.
• Collaborate with engineering teams to elevate complex problems and contribute to product improvement.
• Create and maintain detailed documentation of support processes, common issues, and solutions.
• Identify patterns in customer challenges to inform process improvements and product enhancements.
• Enable and educate the support team on technical concepts and best practices.
• Provide exceptional customer service, ensuring clients feel supported and valued.

• Strong technical background with experience in software applications, integrations, and troubleshooting.
• Familiarity with APIs, data flows, and platform functionality in enterprise environments.
• Excellent verbal and written communication skills, capable of conveying technical concepts to non-technical audiences.
• Customer-focused mindset with a commitment to delivering high-quality support experiences.
• Proven ability to work collaboratively across teams and independently, demonstrating proactive problem‑solving.
• Adaptable to changing products, processes, and technologies in a fast‑paced environment.
• Detail‑oriented and able to document technical issues and resolutions clearly.

• Competitive salary and equity opportunities.
• Remote work flexibility with the ability to collaborate with cross‑functional teams across Europe.
• Unlimited PTO policy with recommendations for work‑life balance.
• Equipment, software, and professional development budget to support productivity.
• Opportunity to contribute to product improvement and customer success at a high-impact level.
• Collaborative, inclusive, and supportive team environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.