Upmarket Solutions Engineer

What you can expect

The Solutions Engineer role at Zoom offers both technical and sales opportunities. This position requires expertise in customer business needs and the Zoom Communication platform. The role involves serving as a trusted advisor, advocating for customers, and aligning technical requirements with product development. Responsibilities include testing environments, driving internal demand, and supporting Account Executives with collaboration solutions. Candidates should have experience in AI, telephony, video, and application sales.

Knowledge of Zoom features like Chat, Meetings, Video, Phone, and APIs is essential. Familiarity with platforms such as Microsoft, Amazon, Cisco, Ring Central, and 8x8 is highly valued.

The Zoom sales team drives success by delivering advanced communication solutions to clients across industries. They engage globally with passion and foster strategic partnerships. Their customer-focused approach expands Zoom’s presence and helps businesses maximize virtual collaboration potential.

• Designing and architecting next-generation communication solutions; conduct demonstrations and proof of concepts for prospective customers
• Leading solution design, selling activities, and RFQ/RFP response and preparation
• Building and sharing competitive intelligence while working across multiple boundaries to drive the Zoom vision

• 10+ years of technical experience in Collaboration technologies and 5+ years in customer-facing technical roles
• Demonstrate business acumen, executive presence, and SaaS Collaboration sales experience (web conferencing, cloud voice, UCaaS)
• Demonstrate in-depth knowledge of traditional voice communications systems and AI-capable applications
• Communicate excellently with ability to present technical solutions clearly to diverse audiences
• Apply end-to-end IT systems knowledge to customer solution design
• Able to mentor team members, lead when needed, and thrive in high-growth environments

Salary Range or On Target Earnings:

Minimum: $

Maximum: $

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value.

Note:

Starting pay will be based on a number of factors and commensurate with qualifications and experience.

We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.

Anticipated Position Close Date: 03/02/26

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role is Hybrid, Remote, or In-Person as indicated in the job description/posting.

Our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn more about benefits on our website.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind.

Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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We believe that the unique contributions of all Zoomies is the driver of our success. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines