Implementation Engineer

Implementation Engineer - Farmington, UT Why Loan Pro

“We want to change how the future of finance works. We’re working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. Loan Pro unlocks finance.” – Rhett Roberts, CEO

“Steve Jobs was once asked what he was most proud of  it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That’s what I’m most proud of here at Loan Pro‑ the team that builds Loan Pro. We do what we do because of our people.” – Rhett Roberts, CEO

As an Implementation Engineer on the Delivery team, you will play a pivotal role in bringing our innovative solutions to life for Loan Pro clients. Your focus will revolve around designing, orchestrating, and delivering feature implementations that align with our customers' needs and expectations. Collaborating closely with project managers, implementation specialists, and clients, you will be at the forefront of turning concepts into tangible results.

Your technical expertise, communication prowess, and problem‑solving abilities will be the driving forces behind successful feature rollouts. Responsible for exemplifying excellent customer service and the Company core values, culture, policy and procedures at all times.

• Take ownership of the feature design processes by translating customer specifications into detailed feature design plans. Craft solutions that align with our product capabilities, maintain scalability, and offer optimal user experiences.
• An essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at manager's discretion and in accordance with company hybrid policy.
• Provide technical guidance and oversight to project managers and implementation specialists, ensuring that technical solutions align with project requirements, Loan Pro standards, and industry best practices. Proactively address technical challenges and roadblocks to keep the project on track.
• Maintain clear and effective communication with project stakeholders. Provide regular project status updates, technical reports, and address any technical concerns or queries.
• Identify potential technical risks and develop risk mitigation strategies. Continuously monitor technical risks throughout the feature build process and implement contingency plans when necessary.
• Lead client training efforts to ensure smooth feature adoption by clients.

• Client
  
  Experience:
  
  Provide a white‑glove experience and advocate for Loan Pro clients by understanding their needs, communicating effectively, and designing solutions that align with their objectives and expectations.
• Feature Design and Planning:
  Collaborate with clients to gather detailed requirements for desired features and enhancements. Design technical solutions that align with clients' needs, our product capabilities, and best practices. Create comprehensive feature design plans, including architecture, workflows, and user interfaces.
• Stakeholder Communication:
  Maintain clear and effective communication with project stakeholders, including team members, clients, and external partners. Provide weekly updates on project status, risks, and progress to project managers.
• Risk Management:
  
  Identify risks and develop risk mitigation plans. Continuously monitor risks and implement strategies to minimize their impact on project outcomes.
• Quality Assurance:
  Ensure project deliverables meet the highest quality standards and align with the defined feature requirements. Review and approve processes to validate feature functionality, and stability.
• Change Management:
  Manage changes to feature designs. Evaluate the impact of changes and communicate them effectively to project managers or clients, ensuring alignment and agreement.
• Documentation:
  Maintain comprehensive feature design documentation to ensure we have a clear understanding of what we are building or what has been built. Maintain change logs to record when changes were made to any feature design…