Salesforce Support Specialist

Job Description

An insurance client of Insight Global’s is looking for a Salesforce Support Specialist to join their team. This role is responsible for managing customer service cases from start to finish, ensuring issues are handled efficiently and with a strong customer-first approach. The position centers on case management, troubleshooting, and CRM system use, especially Salesforce.

The person in this role will act as the first point of contact for Salesforce production issues, triaging incoming support requests, performing initial investigations, and escalating more complex problems when needed. They will document all activities in the CRM, monitor case progress, and follow up to ensure customer satisfaction.

Success in this role requires strong problem solving skills, empathy, communication abilities, and excellent time management in a fast paced environment. The ability to analyze trends and recommend process improvements is also important.

Preferred qualifications include Salesforce certification, experience in insurance or workers’ comp, and familiarity with tools like Salesforce, Google Suite, Demand Tools or Full Story.

This is a six month contract position with possibility of extensions. It is fully remote working Mountain Standard Time.

$30/hr to $37/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 3+ years of customer service or case management

• Proficiency with a CRM (preferably Salesforce or Zendesk)

• Proven track record of resolving cases/tickets - Salesforce certification

• Background working in insurance industry