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Senior Major Incident & Problem Manager; Remote
Remote / Online - Candidates ideally in
Winter Haven, Polk County, Florida, 33884, USA
Listed on 2026-02-17
Winter Haven, Polk County, Florida, 33884, USA
Listing for:
SouthState Bank, N.A.
Remote/Work from Home
position Listed on 2026-02-17
Job specializations:
-
IT/Tech
IT Support, IT Project Manager
Job Description & How to Apply Below
A financial services institution in Florida is seeking a Major Incident & Problem Manager to oversee the rapid resolution of critical incidents within its operations. The role includes managing major incidents affecting banking systems, leveraging tools like Pager Duty for communication, and coordinating cross-functional teams to ensure swift resolution. Ideal candidates will have over 5 years of experience in incident management, excellent communication skills, and a strong understanding of ITIL processes.
This position requires a commitment to operational stability and continuous improvement, with an emphasis on minimizing downtime and maximizing customer service.
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Position Requirements
10+ Years
work experience
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