UX Researcher

At this time, we are unable to consider candidates requiring visa sponsorship or third-party recruitment agencies for this role. We thank you for your understanding.

Hybrid: 2 days / week - Downtown Minneapolis, MN (only MN local applicants)

• As a UX Researcher on an Enterprise Product team, you will shape understanding of user needs, workflows, and pain points for business-critical systems that support operational execution, decision-making, and internal productivity.
• You will plan and execute qualitative and quantitative research to inform product strategy, UX direction, and design decisions. Your work will span exploratory research, generative discovery, evaluative testing, and insight synthesis, helping teams make confident decisions in complex domains.
• This role blends strong research craft with systems thinking, enabling you to uncover insights that scale across teams, workflows, and use cases while remaining grounded in human needs and real-world constraints.

• Lead and execute end-to-end UX research across discovery, concept validation, and evaluative phases for enterprise products
• Partner closely with product managers, designers, engineers, and business stakeholders to define research questions and aligning to product and business outcomes
• Clear objectives, parameters, constraints, etc. Aligning to any relevant KPI's, outcomes that the business / product team is working towards / measuring.
• Conduct qualitative and quantitative research using methods such as interviews, contextual inquiry, journey mapping, usability testing, surveys, and data analysis
• Investigate complex workflows, business processes, and operational systems to uncover user needs, pain points, and opportunities
• Synthesize research findings into clear, actionable insights, frameworks, and narratives that inform product and design decisions
• Advocate for user-centered decision-making within product teams, balancing user needs with business and technical constraints
• Navigate ambiguity and evolving problem spaces, delivering research impact in fast-moving, iterative environments
• Contribute to a culture of evidence-based, human-centered practice across UX, product, and engineering teams

• 4+ years of experience as a UX Researcher supporting enterprise software, internal tools, or B2B platforms
• Strong experience researching complex workflows, data-rich interfaces, and process-driven systems
• Proficiency in a range of qualitative and quantitative research methods and when to apply them
• Proven ability to collaborate effectively with designers, product managers, engineers, and business stakeholders
• Strong portfolio or case studies demonstrating enterprise research work, problem framing, clear insights communication, and impact on product decisions
• Ability to work independently as a contractor, deliver high-quality research outcomes with minimal supervision, and escalat[e] to manager when needed
• Strong communication skills, with the ability to clearly articulate insights, implications, and trade-offs

• Experience researching systems that support store operations, supply chain, finance, HR, or other enterprise domains
• Strong skills in research synthesis, sense making, and storytelling for cross-functional audiences
• Experience working in agile or iterative product development environments
• Experience working with distributed teams

• BCBS Medical with 3 Plans to choose from (PPO and High deductible PPO plans with Health Savings Program)
• Delta Dental plan with 2 free cleanings and insurance discounts
• Eye Med Vision with annual check-ups and discounts on lens
• Life and Accidental Death Insurance paid by company
• John Hancock 401(k) Retirement Plan with discretionary company match
• Voluntary Insurance programs such as:
  Hospital Indemnity, Identity Protection, Legal Insurance, Long Term Care, and Pet Insurance.
• Flexible work environment with some remote working opportunities
• Strong fun and teamwork environment
• Learning, development, and career growth