CPQ Administrator; Remote

Business Systems Consultant – Salesforce & Zuora CPQ – Ever Health – REMOTE

Ever Commerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, Ever Commerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

We are looking for a Sr Business Systems Consultant to focus on our Ever Health division. Ever Health consists of SaaS products;
DrChrono, EMHware, Good Therapy, All Meds, iSalus, Collaborate

MD, Updox, Therapy Partner and MDTech. Ever Health provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting.

We are looking for a Sr Business Systems Consultant to support the Ever Commerce Business Operations team and focus on implementing and maintaining Salesforce CRM and Zuora CPQ across the Ever Commerce portfolio. Business Operations is the subject matter expert on business systems and cross-functional processes and provides both regular support and maintenance and strategic architecture and guidance to help our solutions teams operate efficiently and produce customer value.

As a Sr Business Systems Consultant, you will consult on, architect, build, and manage systems and processes throughout lead-to-quote, CPQ, quote-to-revenue, and services delivery processes using your expertise in both Salesforce and Zuora. You are fluent in core Salesforce administration including Apex development, Flows, and the Salesforce data model, as well as Zuora CPQ configuration including product catalog management, pricing rules, charge models, and the Zuora data model (subscriptions, amendments, rate plans).

You have experience with the Salesforce app ecosystem and have architected and developed operational solutions using tools like Zuora 360, Conga, Chili Piper, SF Sales Engagement, Groove, Gong, Zoom Info, Taskray and similar platforms. This fluency enables you to design and build end-to-end solutions spanning CRM and billing, including customizations, quote templates, subscription workflows, and amendment logic to meet the needs of our solutions teams now and in the future.

You provide subject matter expertise in lead-to-quote, CPQ, and billing processes and are conversant in the functions and requirements of cross-functional teams, including Sales, Legal, Finance, and Accounting. You are also familiar with operational solutions working in conjunction with data warehouse and BI tools and are fluent in understanding, developing, and managing data architectures, data flows, and data structures and processes.

• Lead discovery sessions to understand and document current state lead-to-quote, CPQ, billing, and services delivery processes, issues impacting user experience and revenue leakage, and requirements for future state implementation.
• Understand and align requirements provided by a complex set of stakeholders, including:
  Legal, Accounting, Billing, Marketing, Sales, and others.
• Lead design sessions with cross-functional teams to review and document future state processes and system architecture across Salesforce and Zuora.
• Implement and administer Salesforce CRM environments including custom Apex development, Flows, and declarative configuration.
• Implement and administer Zuora CPQ environments including product catalog design, charge models, pricing rules, subscription and amendment…