Implementation Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will drive the end-to-end implementation journey for merchants and partners, ensuring their transition into the global payment landscape is seamless. Your expertise will provide clients with a strong technical foundation, enabling them to navigate complex integrations effectively.

You'll also play a pivotal role in coordinating across multiple teams to unblock integrations and ensure timely launches. This opportunity allows you to shape the future of payment solutions while making a significant impact on client satisfaction and operational excellence.

• Own the end-to-end implementation journey for merchants and partners in North America.
• Lead technical conversations with customer stakeholders on integration strategy and risk management.
• Become a trusted advisor to customers by understanding their business needs and translating them into technical requirements.
• Coordinate cross-functionally to ensure timely launches and unblock integration issues.
• Manage multiple concurrent integrations by tracking milestones and ensuring smooth ramp-ups.
• Troubleshoot API/payment issues and drive resolution with internal and external stakeholders.
• Improve implementation processes and documentation to enhance delivery quality.

• 5+ years of experience in Technical Account Management, Implementation/Integration Engineering, or similar.
• Strong understanding of RESTful APIs and web services (JSON, XML; SOAP a plus).
• Proficiency in web fundamentals (HTTP, authentication concepts, debugging client/server flows).
• Working knowledge of at least one server-side language (Python, Node.js, Go, Java, etc.).
• Exposure to databases and infrastructure (SQL/Postgre
  
  SQL/MySQL).
• Strong project management skills and ability to manage stakeholders effectively.
• Fluency in English.

• Competitive compensation.
• Remote work - You can work from anywhere in North America.
• Home office bonus to create your ideal workspace.
• Work equipment provided.