Platform Support Specialist

Position Summary

The Wesleyan Church Headquarters (TWC) is seeking a Platform Support Specialist to provide technical support, troubleshooting, and systems administration within The Wesleyan Church’s Microsoft ecosystem and key enterprise platforms, including SharePoint, Salesforce, Net Suite, and Stova/Meetingmax. This role blends front line IT support with advanced platform expertise to ensure reliable system performance, strong security practices, and an excellent user experience. The Specialist serves as a primary point of contact for end users, collaborates with internal subject matter experts and external vendors, and supports ongoing system improvements in alignment with TWC’s technology standards and mission.

• Provide technical troubleshooting, root cause analysis, and issue resolution within the Microsoft ecosystem and designated software platforms.
• Deliver Tier 1 support and escalates complex issues to Tier 2 and Tier 3 resources as appropriate, including internal experts, BDO Digital, and vendors.
• Administer and support systems, applications, and related services.
• Configure, secure, and maintain SharePoint and other TWC web assets in collaboration with the Applications Architect.
• Support event management systems (Stova/Meetingmax) in coordination with subject matter experts and vendors.
• Assist end users via phone, email, chat, and ticketing systems; provide onboarding, training, and demonstrations (e.g., lunch-and-learn sessions).
• Coordinate with BDO Digital and other third-party providers for platform maintenance and technical changes.
• Develop, update, and maintain IT and user‑facing knowledge base documentation.
• Provide input to subject matter experts on long‑term solutions and technology strategies.
• Ensure compliance with security, data protection, and organizational standards.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities

• Demonstrated expertise in Microsoft environments, including Entra, Azure, Exchange, SharePoint, Teams, and Power Platform.
• Experience and/or certifications in Salesforce, Net Suite/Oracle, and Stova (or similar event management platforms).
• Working knowledge of multiple operating systems (Windows, macOS, Linux/Unix variants).
• Strong understanding of networking, identity and access management, endpoint security, and ticketing systems.
• Proficiency with protocols and technologies such as TCP/IP, DNS, HTTP, SAML, OAuth, APIs, and Service Now.
• Knowledge of at least one computer programming or scripting language.
• Understanding of cloud security principles and best practices.
• Excellent organizational, time management, communication, and problem‑solving skills.
• Strong attention to detail and commitment to service excellence.

• Associate’s degree, bachelor’s degree, or equivalent experience in computer science, information systems, or a related field.
• Minimum of five (5) years of relevant IT support or systems administration experience.

• Primarily office‑based environment with some remote work flexibility.
• Occasional physical activity, including walking, bending, stooping, and lifting.
• Standard business hours with occasional extended hours as needed.