System Network Administrator II

Overview

At Jack Henry, we’re more than a technology company — we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then we’d love to meet you.

Jack Henry is actively seeking a System Network Administrator to join a high-performing, welcoming team that loves what they do and has fun doing it. This role blends network administration with broader system responsibilities and includes direct interaction with credit union clients for server upgrades, environment support, and troubleshooting. You’ll utilize cutting-edge tools and technologies to analyze and resolve complex server, network, and customer issues in a fast-paced environment.

Success in this position requires an analytical mindset, adaptability, and the ability to provide effective solutions quickly.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Birmingham, AL;
Cedar Falls, IA;
Charlotte, NC;
Lenexa, KS;
Louisville, KY;
Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $59,750-$74,750 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Implementing system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Testing of POS peripherals and communication equipment required for implementations including printers, scanners, terminal servers, and signature pads.
• Administer AIX servers, including printing support, network configuration, and performance tuning and troubleshooting.
• Perform server upgrades, including data and configuration migration.
• Perform coordinated server and data center move projects.
• Analyze and troubleshoot network issues and provide recommendations using ping, trace route, nslookup, ARP, and Wireshark.
• Provide leading phone/virtual support to customers using proper prioritization, documentation, and case/queue management.
• Assist with special projects as assigned by management.
• May perform other job duties as assigned.

What you'll need to have:

• Minimum of 2 years of experience in a Network or Server Support, Administration role.
• Must have experience troubleshooting and supporting customers.
• Must have ability to work weekend and after-hours as the business need dictates.
• Must be available for on-call rotation.
• Must be able to travel up to 30%.

What would be nice for you to have:

• Ability to quickly adapt to and learn new technologies.
• Proficient in practical WAN/LAN communication troubleshooting.
• Infrastructure equipment installation and configuration experience.
• PC/desktop/peripheral support experience.
• Strong experience with server implementation and troubleshooting.
• UNIX/Linux command-line administration experience (AIX preferred).
• Basic knowledge of Windows servers administration.
• Basic concept of virtualization.
• Microsoft SQL server administration experience is a plus.
• Microsoft Active Directory administration experience is a plus.
• Credit Union or Banking Industry experience is a plus.
• Bachelor's degree with an MIS emphasis or equivalent experience.
• Network+ or A+ certification or equivalent network/infrastructure support experience.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We're…