Fitch Learning | Senior Learning Partner, Director - Remote

Position: Fitch Learning | Senior Learning Partner, Director - Remote US
Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years' experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

This role can be based out of our Austin or Chicago office in a hybrid capacity, or it can be performed remotely from anywhere else in the U.S. where we do not have an office. This role is commission-eligible as of the start date, in addition to base salary.

About the Team:

You'll join a high-visibility, client-facing team that partners closely with Client Relationship Sales, product development, implementation, and marketing to deliver impactful, credit-focused learning solutions across North America.

How You'll Make an Impact:

Sales Enablement

* Collaborate with the Client Relationship Sales team to manage client relationships, provide consultative input, understand client learning needs, and act as a subject matter expert in support of credit-related Sales pitches

* Help prepare and execute sales calls that include attention to credit-related topics

* Help identify and support internal champions at client and prospect institutions

* Provide guidance in solution generation, managing the process of determining client needs and opportunities, and ensuring the sharing of all our capabilities as appropriate, crafting compelling recommendations in the process

* Provide pricing and licensing input, and otherwise support proposal preparation

* Support the provision of product demonstrations and presentations

* Shorten sales cycles and increase the number of deals "closed won"

Customer Success Management

* Understand and articulate customer learning goals and desired outcomes from the delivery of our solutions

* Coordination and communication with Fitch Learning sales, product and implementation teams to ensure delivery in line with customer expectations

* Relationship building with senior client stakeholders, providing high-level briefing on delivery performance and impact / effectiveness

* Creation and/or delivery of data-driven analytical insight reports to support narratives around customer success

* Account planning activities to enable contract renewal and / or extension, wallet-share expansion, and cross-sell execution

Solution development and implementation support

* Interface between the Sales Team and/or eLearning Product Development Teams as appropriate

* Assist the transition from Sales Team to Implementation, Operations, as appropriate

* Support the eLearning Product Development Team in solution creation and/or customization

* Act as sponsor and/or subject matter expert for client driven development projects

* Support the eLearning Implementation Team where applied solutions and/or rollouts are complex

Communication, reporting and thought leadership

* Communicate with other Fitch Learning colleagues, both generally and with respect to specific prospects and clients on an ad hoc basis, or as otherwise assigned

* Share information regarding Sales Team needs, solution needs, successes, failures, good ideas, etc.

* Act as Fitch Learning representative and speaker at industry events, trade shows, webinars, and other client-facing activities as required.

* Author thought leadership articles and whitepapers

You May Be a Good Fit If You Have:

* 8+ years of experience in credit-related training, lending, or financial services consulting, with direct exposure to Corporate & Institutional, Commercial, Small Business, and/or Retail lending

* Proven track record supporting enterprise sales cycles and customer success activities, including solution design, proposal development, and senior stakeholder management

* Experience with learning solution delivery (e.g., eLearning, blended learning, coaching) and familiarity with LMS/LXP platforms and data-driven reporting

* Willingness to travel 5-10% for client meetings, events, and conferences.

What Would Make You Stand Out:

* Prior experience as a Learning Partner, Pre-Sales Consultant, Solutions Consultant, or Sales Engineer in financial services training

* Expertise authoring thought leadership (articles, whitepapers) and presenting at industry events, webinars, and trade shows

* Strong consultative communication skills and the ability to mentor generalist Learning Partners and sales colleague

* Comfort navigating complex organizations, building internal…