ServiceNow Developer

Overview

Title: Service Now Developer (Mid-Level)

Location: Remote (U.S. Based)

Terms: Full-Time

Clearance: U.S. Citizenship required with ability to obtain and maintain a Federal Public Trust

Travel: 0–10%

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people first and providing a flexible work environment, our employees have higher morale, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority.

RIVA Solutions supports the U.S. Department of Education by delivering secure, scalable enterprise IT solutions that enable efficient service delivery, operational transparency, and modernization across education-focused programs.

This effort supports the enhancement and sustainment of Service Now-based platforms that streamline IT service management, workflow automation, and business process improvement within a secure federal environment. RIVA’s work ensures compliance with federal security standards while enabling digital transformation initiatives that improve internal operations and support the Department’s broader mission of advancing educational access and outcomes nationwide.

RIVA Solutions is seeking a Mid-Level Service Now Developer to join our IT team and contribute to the design, development, and implementation of Service Now solutions supporting enterprise business operations.

This role offers an excellent opportunity for a developer with foundational Service Now experience to expand technical expertise while collaborating with senior team members and business stakeholders. The ideal candidate demonstrates hands-on configuration and scripting experience within the Service Now platform and a strong desire to deepen development capabilities in an Agile delivery environment.

• Configure and develop Service Now applications and modules, primarily within ITSM and related platform capabilities
• Develop and maintain workflows, business rules, UI policies, client scripts, catalog items, and script includes
• Assist with integrations between Service Now and external systems using REST, SOAP, and platform integration tools
• Participate in requirements gathering sessions with business analysts and stakeholders
• Perform unit testing and support user acceptance testing (UAT) activities
• Troubleshoot and resolve platform issues with guidance from senior developers
• Participate in code reviews and incorporate feedback to improve development practices
• Assist with platform upgrades, release management, and testing activities
• Create and maintain clear technical documentation for configuration and customization work
• Support production incidents and service requests as required
• Contribute to Agile sprint activities including planning, development, testing, and deployment
• Support change management processes related to Service Now implementations

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience
• 1–4 years of hands-on Service Now development experience
• Experience supporting at least two full lifecycle Service Now implementations (Design through Operations & Maintenance)
• Experience working with at least one Service Now module (ITSM, ITOM, ITBM/SPM, CSM, HR, or similar)
• Working knowledge of JavaScript and ability to write functional scripts
• Experience with core Service Now development tools including Business Rules, Client Scripts, UI Policies, Script Includes, and Workflows
• Basic understanding of REST and SOAP APIs and integration concepts
• Familiarity with ITIL processes (Incident, Problem, Change, Service Request)
• Strong analytical, problem-solving, and communication skills
• Ability to work independently with moderate supervision in a remote environment
• U.S. Citizenship required
• Ability to obtain and maintain a Federal Public Trust

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD), or actively working toward certification
• Experience with Flow Designer, Service Portal, or UI Builder
• Familiarity with Integration Hub and Update Sets
• Experience with reporting and dashboards within Service Now
• Exposure to Agile/Scrum methodologies
• Experience supporting ticketing or workflow systems
• Participation in Service Now user groups or community forums

Up to $130,000 annually, based on experience

• Health, Dental, and Vision Coverage
• Life Insurance
• Retirement Benefits / 401K with company matching
• HSA/FSA Spending Accounts
• Long- and Short-Term Disability
• Pet Insurance
• Wellness Program Initiatives
• Additional Workplace Benefits

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.