Instructional Design Analyst - Remote

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REMOTE REQUIREMENT

Must be a resident of Texas, Louisiana, Mississippi, Alabama, Florida or Georgia

Nurses and Epic Inpatient Certification Holders are encouraged to apply!

The Instructional Design Analyst works under supervision of the IT Applications Manager for Training & Optimization as a part of the Information Technology Team to support software implementations, new functionality rollouts, and employee and provider training. Primary responsibility is to analyze user requirements, develop training plans for EPIC and any other clinical/ancillary application needed, complete environment build/prep, support go live processes, and support help desk as needed.

Ensures that end-users have the required tools, knowledge, and skills to perform their jobs and provide the highest quality patient care. Prepares and presents training plans, materials, and conducts classes on patient-care systems and selected enterprise-wide applications. Excellence in customer service and superior teamwork skills are essential. Serves to assist in developing the tools the providers and staff need to give the highest quality health care to the patients while ensuring security and efficiency.

Your Everyday

General Functions:

* Demonstrates ability to represent Information Technology in a respectful and professional manner.

* Completes assigned tasks per defined project scope, timelines, and budgets.

* Understands interconnectivity and integration with EMR and third-party applications. Works with internal IT teams on technical troubleshooting, integration, reporting, and training.

* Demonstrates creativity and passion to continuously learn.

* Follows department standards and procedures.

* Communicates effectively with technical team at all levels and with users at a non-technical and clinical level.

* Alerts senior staff members of any outages, problems, or delays.

* Maintains knowledge of health care, technology, and industry trends.

* Maintains appropriate certifications; obtains proficiencies in other applications/systems as warranted.

* Verbal and written communications are clear, concise and accurate.

* Promotes and advances a learning culture within the organization.

Analysis:

* Collects data regarding current environment and document workflow and system access.

* Analyzes workflow based on system capabilities and translates it into meaningful curricula and master training environment build/maintenance. Works with the MST Applications Lead to ensure a fully operational and up-to-date training environment, including timely completion of additional build for annual events such as Skills Fairs and large-scale student/provider training.

* Understands functionality and relationships between supported applications.

* Works with application teams to determine training needs for staff and providers including new functionality.

* Prepares all training tools to include documentation.

* Works with analysts to review workflows and makes recommendations based on system capabilities.

* Reviews and tests changes in newly released software to ensure integrity.

* Ensures that all updates and changes to applications are incorporated into training.

Duties:

* Reviews and tests changes in newly released software to ensure integrity.

* Resolves post installation technical problems in a timely manner, escalating issues as necessary to the appropriate organizational or vendor level.

* Carries out routine duties independently and discusses or seeks approval on complex matters.

* Researches and identifies proposed solutions to special client requests or requirements and thoroughly documents all identified solutions and standard operating procedures for build approval. Leads demonstrations and discussions with key stakeholders to better optimize the training experience.

* Performs system build. Assists in building master files as assigned. Monitors release notes for pertinent build and testing for the system.

* Keeps documents and change logs updated, especially changes to MST.

Creates communications and training materials for adoption and implementation by the department:

* Ultimately responsible for accuracy and quality of all training materials created for instruction and communication.

* Maintains curriculum appropriately to match the maturation of the EMR and associated subject matter.

* Creates and maintains a robust curriculum portfolio.

* Executes the training program for the Electronic Health Record (EHR) and other clinical applications across the LCMC system.

* Maintains and updates training documentation as required.

* Incorporates a variety of instructional methods including but not limited to lecture, audio/visual, workbook formats, virtual, demonstrations, and computer-guided training.

Collaboration and education:

* Works one on one with providers, clinicians, and other customers as requested to improve efficiency of using the EMR.

* Provides specialized training to end users when outside of the normal scheduled training and off hours as required.

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