Technical Trainer; Legal Tech-AI Lehi, Utah Remote

Overview

Net Documents is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. Net Documents is a hybrid, remote-friendly workplace.

Net Documents is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the  domain. If you have any concerns or questions about communications you have received, please send them to  so our team members can review.

Net Documents is seeking a Technical Trainer with a passion for technology, enablement, and legal industry transformation. This role will deliver comprehensive product and implementation program training to Net Documents Global Channel Partners, with a growing emphasis on AI capabilities and legal-specific workflows. The Technical Trainer will play a critical role in shaping how partners understand and apply our solutions, particularly in legal, compliance, and professional services environments.

Reporting to the Director of Partner Success, this role requires not only technical training acumen but also a solid understanding of legal operations, AI-powered document management, and the evolving needs of law firms and legal departments.

• Facilitate multi-day training programs (virtual and onsite) across global time zones with legal-industry contextual examples
• Collaborate with the Partner Enablement team to design and continuously improve course materials that incorporate AI features, legal-specific workflows, and best practices
• Deliver engaging, technically sound sessions that prepare partners for certification and real-world implementation, using scenarios from legal and regulated industries
• Identify skill and knowledge gaps across partner teams and recommend targeted enablement solutions, especially around legal innovation and AI adoption
• Create and maintain a recertification program that adapts as products, AI capabilities, and legal technology needs evolve
• Ensure follow-through and program completion with personalized partner support, coaching, and learning journeys
• Stay current on Net Documents AI functionality, emerging legal technology trends, and legal use cases to keep training highly relevant and practical

• A deep understanding of how legal professionals use technology, including document management systems, AI-driven search, and workflow automation
• The ability to translate technical functionality into business value, particularly in law firms, legal operations, compliance, or corporate legal departments
• A learner-first mindset—balancing clarity, empathy, and impact in every training session
• Skills in knowledge transfer and curriculum development with an eye toward legal relevance and partner success

• Provide implementation oversight to ensure alignment with Net Documents standards, timelines, and customer expectations—including review of migration and configuration plans in high-risk or complex environments
• Take ownership of partner and customer challenges by identifying risks early, resolving issues efficiently, and ensuring they are fully addressed
• Monitor partner performance using tools like Salesforce and Gainsight to identify risks, surface underperformance (e.g., certification gaps, delayed SOWs), and escalate issues as needed
• Support partner onboarding by shadowing their first implementation—reviewing deliverables, providing structured feedback, and validating readiness for independent delivery
• Act as a liaison for partners—coordinating across internal teams to resolve issues, represent partner needs, and ensure aligned support throughout the implementation process
• Build strong relationships with both partners and customers to foster collaboration and ensure project success
• Present confidently to partners, customers, and internal stakeholders in meetings, project updates, and briefings
• Contribute to the…