RFQ - Modern Workplace

McBride, based in McLean, VA, USA, and with offices in Brussels, BEL and Bucharest; ROU through its wholly owned subsidiary McBride International, is a Prime Contractor on the NCIA Advisory and Assistance Services Plus (AAS+) Framework.

We are a management and IT consulting firm with significant professional services experience that includes IT transformation, project management, digital transformation, strategic planning, business process improvement, change management, human capital management, systems engineering, and operations. Due to our excellent relationship with NATO and the first-class, security cleared candidates that we source and supply from all 32 NATO nations, we are extremely privileged to ask you to review this role to assess your suitability of skills.

You will be working as a contractor for our client the NATO Communications and Information Agency (NCIA)
NATO Communications and Information Agency (NCIA)
NCIA was established on 1 July 2012 from a merger of several NATO entities. It has a 65-year legacy of supporting NATO operations, missions, and exercises and is on the front lines against cyber threats, protecting NATO's networks 24/7. NCIA provides expertise and services that are critical to NATO's ability to fulfill its core tasks of consultation, collective defence, and crisis management.

This is a remote position.

Under the direction and guidance of the Modern Apps Team technical lead or the Cloud Operations Center Manager, you will perform the following activities:

• Platform Administration & Operations:
• Operate and maintain Microsoft Power Platform (Power Apps, Power Automate, Power Bi) including licensing and DLP policies;
• Manage Power BI, data gateway configuration, capacity planning, and dataset refresh scheduling;
• Manage Power Platform environments, including provisioning, configuration, and lifecycle management;
• Monitor platform health, capacity usage, performance, and service availability; and
• Maintain compliance and security settings in alignment with corporate policies and Microsoft best practices.
• Act as Tier 2/3 support for end-user incidents and service requests related to Microsoft Power Platform (Power Apps, Power Automate, Power Bi) services;
• Troubleshoot complex issues, perform root cause analysis, and coordinate with cloud providers when required; and
• Maintain comprehensive documentation for Microsoft 365 Modern Workplace processes, configurations, and workflows.
• Security and Compliance:
• Implement and manage governance controls to ensure compliance with organizational standards;
• Ensure compliance with internal security, data protection, and regulatory requirements;
• Enforce governance policies, including DLP policies, security roles, tenant settings, and environment controls; and
• Conduct regular audits and reviews of access controls and permissions.
• User Enablement & Service Management
• Support business users and citizen developers with operational guidance and best practices;
• Handle service requests such as environment access, workspace creation, and app/report publishing;
• Maintain operational documentation, runbooks, and knowledge base articles; and
• Collaborate with service managers and stakeholders to meet SLAs and KPIs.

The Support for Modern Workplace requires an experienced Modern Workplace Engineer with the following qualifications:

• Technical Expertise:
• At least 5 years of recent, hands-on experience in supporting Microsoft 365 environments;
• A minimum of 3 years hands-on experience with Power Apps development, Power Automate workflows, and environment governance;
• Minimum 3 years of recent hands-on experience with Power BI, including dataset modelling, DAX, gateway configuration, and workspace administration;
• Minimum 1 year of recent hands-on experience with Microsoft Fabric architecture, workloads, and integration with Power BI; and
• Minimum 3 years of recent hands-on experience with Microsoft 365 security, compliance centre, and identity & access management (Entra ).
• Analytical and Problem-Solving
  
  Skills:
• Strong analytical skills to assess and improve Modern Workplace processes and workflows; and
• Ability to troubleshoot complex Microsoft 365 issues and implement effective solutions.
• Security and Compliance Knowledge:
• Understanding of security best practices and compliance requirements related to Microsoft 365 services; and
• Experience conducting audits and ensuring adherence to regulatory standards.
• Communication and
  
  Collaboration:
• Excellent communication skills to effectively collaborate with IT teams, stakeholders, and end-users; and
• Ability to document processes clearly and provide training on Microsoft 365 Services.
• Organizational
  
  Skills:
• Strong organizational skills to manage multiple tasks and priorities effectively; and
• Attention to detail in managing user accounts, groups, and access controls.
• Ability to work effectively as part of a team and share knowledge and resources; and
• Willingness to collaborate with colleagues to solve complex…