Senior Manager, Customer Trust & Field Security Specialist - Capital One Software; Remote

Employer Industry: Financial Services and Cybersecurity

• Salary up to $233,800
• Performance-based incentive compensation, including potential cash bonuses and long-term incentives
• Comprehensive, competitive health, financial, and other benefits supporting total well-being
• Opportunity to influence business growth and sales success through customer trust strategy
• Collaborative culture with diverse teams across the organization
• Work remotely with flexibility in location

• Scale and enhance existing Customer Trust programs, providing self-service access to security, privacy, and compliance information for customers
• Serve as a trusted technical and security advisor, engaging with customer security teams and IT leaders
• Represent the employer in security and technology discussions, contributing to industry best practices
• Analyze and respond to cybersecurity sections of RFIs and RFPs, ensuring accurate information about security controls
• Maintain and update security documentation, including policies and compliance certifications

• At least 7 years of progressive experience in a cybersecurity or information security role
• Minimum of 4 years in customer-facing roles as a trusted advisor to senior security and IT leaders
• Strong technical understanding of cybersecurity principles, data protection, privacy, and compliance frameworks
• Excellent written and verbal communication skills for translating complex technical information
• Ability to manage multiple projects and deadlines with great attention to detail

• Experience in developing scalable Customer Trust programs
• 3+ years of experience with Third Party Risk Management programs
• Strong business acumen to translate technical concepts into business value
• Professional certifications such as CISSP, CISM, CIPP/E, or CompTIA Security+
• Familiarity with cloud services and technologies (e.g., AWS, Microsoft Azure)