Director​/Senior Director of Client Services

Who We Are

Enterra Solutions is introducing the world’s top brands and market leaders to true enterprise intelligence. Powered by our groundbreaking Enterra Autonomous Decision Science Platform, we’re delivering enterprise-wide optimization and decision‑making to help businesses best achieve their most complex goals. We’re providing real human insights to facilitate smarter, faster market moves. And we’re turning unknowns into opportunities for unprecedented growth and agility.

All with next‑level speed, accuracy, autonomy, and continuous learning. We’re shaping the future – join a dynamic, collaborative team where your contributions drive real impact.

The Director of Client Services will oversee a cross‑functional team responsible for delivering and optimizing Enterra’s solutions for a defined portfolio of clients. This role will serve as the primary liaison between clients, engineers, and subject‑matter experts to ensure successful implementation and ongoing value delivery.

• Lead the delivery of Enterra’s business solutions by overseeing end‑to‑end project management and ensuring successful implementation for clients.
• Analyze and partner with clients to transform business processes through the integration and activation of Enterra’s business solutions.
• Provide input to the technological development of Enterra’s solution offerings.
• Educate client stakeholders at all levels on the Enterra platform, tailored business solutions, and insights specific to their organization.
• Assist the multi‑faced team with combining machine learning, artificial intelligence (ontologies, inference engines and rules) and natural language processing.
• Assist with the delivery of the Enterra holistic vision to scale and enable business process transformations.
• Help drive the remote, collaborative team environment while maintaining clear communication with stakeholders.

• Bachelor’s or master’s degree in a related field; or equivalent experience required.
• Minimum of 5 years’ experience in revenue growth management (RGM) from a global consumer packaged goods (CPG) company.
• Experience in one or more of the following areas:
  Trade Promotions, Pricing, Assortment, or Supply Planning.
• Proven experience managing client‑vendor relationships within a software technology environment.
• Prior management experience in leading a cross‑functional team and working closely with clients.
• Knowledge of visualization packages for analyzing large datasets (Power BI, Tableau, etc.).
• Strong verbal and written communication skills; ability to clearly communicate with business and technical personnel both internally and externally.
• Strong analytical and critical thinking skills; ability to turn numbers into stories our clients can understand and respond to, and to interpret data into actionable insights.
• Strong documentation skills, especially in use cases, activity diagrams, sequence diagrams, state charts, data dictionaries, and entity‑relationship diagrams.
• Experience with Microsoft Office tools (Word, Excel, PowerPoint, Project, and Visio).

• Knowledge of one or more of the following technologies:
  Data Science, Machine Learning, Natural Language Processing, Business Intelligence.
• Knowledge of statistics (R, Python or other languages).

Must reside in the U.S., preferably in the East or Central regions. Remote work is permitted. Occasionally, travel may be needed based on client or project requirements. Candidates must be eligible to work in the U.S. without sponsorship. This is a full‑time position with benefits.

• Competitive compensation
• Fully paid ‘employee‑only’ health insurance (medical, dental, and vision) or employer contribution toward various health insurance plans
• 15 days PTO + 7 holidays + 3 floating holidays
• 401(k) offering

Enterra Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.