IT Support Specialist

Career Opportunity: IT Support Specialist at the Counseling Service of Addison County

We are a passionate, mission‑driven mental health nonprofit dedicated to providing compassionate care and support to our community. Our small but dynamic IT department plays a critical role in ensuring our operations run smoothly, empowering our team to focus on making a difference in people’s lives.

Join our tight‑knit IT team as an Information Technology Support Specialist. You’ll support the IT Manager and Network Administrator in managing systems, troubleshooting issues, and providing exceptional user support to keep our operations running smoothly.

• Troubleshoot and resolve hardware/software issues; maintain peripherals (printers, routers).
• Provide help desk support for network/system inquiries, ensuring excellent customer service.
• Assist with network, email, and data security, prioritizing client confidentiality.
• Train staff on software/hardware and document procedures.
• Manage mobile devices (Intune/Apple Business Manager) and technology inventory.
• Coordinate with vendors for equipment purchases and issue resolution.

• Make a Difference: Support a mission focused on community well‑being.
• Growth Opportunities: Expand your IT expertise in a dynamic environment.
• Collaborative Culture: Work with dedicated professionals in a team‑oriented setting.
• Flexible Work: On‑site with potential for flexible hours and situational remote work.
• Competitive Benefits: Comprehensive benefits package. Including paid time off & Onsite Gym
• Starting Wage: $19.50/ hour at 40 hours/week.

If you’re ready to use your expertise to support a cause that truly matters, we invite you to apply at https://(Use the "Apply for this Job" box below). Join us in making a positive impact on mental health.

The Counseling Service of Addison County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

• Associate’s degree or technical training in IT preferred; 2‑4 years’ technical support experience or equivalent.
• Strong knowledge of systems design, network operations, and hardware maintenance.
• Excellent problem‑solving, communication, and organizational skills.
• Ability to work occasional weekends/holidays and lift up to 50 lbs.
• Team‑oriented with a commitment to a drug‑ and alcohol‑free workplace.