Navigator Support Analyst; Remote

About We Insure Risk, A Division of Patriot Growth Insurance Services

At We Insure Risk, we are a team of industry experts driven by a shared commitment to teamwork, integrity, accomplishment, and creativity. Our success is rooted in our collaborative approach, allowing us to develop innovative solutions that protect what matters most to our clients. We don’t just think outside the box; we break it! Our mission is to provide creative strategies that effectively mitigate risk and advocate for our clients' best interests.

By challenging the status quo and turning the industry upside down, we strive to redefine what is possible in insurance. Together, we embrace our values of passion and creativity to deliver tailored solutions that make a real difference.

We are seeking a dedicated and detail-oriented Employee Navigator Support Analyst to join our Technology Team. This role is fully focused on building out and renewing Employee Navigator (EN) systems. This individual will guide our broker clients through critical phases of their customer journey and share their expertise to help all users become proficient with the Employee Navigator platform. If you are a proactive problem-solver with a passion for technology and client support, we encourage you to apply for this exciting opportunity to grow with our team!

This is a full-time, fully remote position.

• Employee Navigator Build-Out & Renewal:
  Fully manage the EN build-out process, ensuring timely and accurate system renewals.
• Frontline Support:
  Spend approximately one-third of your time providing direct support to clients, resolving complex issues, and advising on best practices for using EN software.
• Liaison Role:
  Serve as the primary contact between clients and carrier integrations, facilitating smooth communication and issue resolution.
• Process Documentation:
  Diligently document internal processes and contribute to training guides and resources to support team growth and operational efficiency.
• Training & Development:
  Conduct training sessions for new hires and existing employees, enhancing their understanding and use of EN.
• Continuous Improvement:
  Provide feedback and suggestions for improving processes, products, and customer support strategies.

• Minimum of 3 years in a consultative support role, with a track record of helping clients resolve complex issues.
• Benefits Administration Systems experience such as Employee Navigator, Ease, Bernie Portal, or similar platforms is required.
• Proven ability to deliver high-quality customer service, both via email and telephone, with a focus on empathy, accuracy, and problem-solving.
• Strong organizational skills to manage and prioritize customer inquiries effectively.
• Ability to quickly identify and resolve issues, knowing when to elevate problems for additional assistance.
• Motivated to continually improve personal knowledge, client satisfaction, and the product itself.
• Excellent interpersonal and communication skills (both oral and written)
• Proficient with use of Microsoft Office Suite and products
• A passion for being part of a team that drives our company to industry leadership
• Ability to establish and maintain effective working relationships with both peers and clients
  
  Authorized to work in the U.S. without sponsorship

Founded in 2019, Patriot Growth Insurance Services (Patriot) is a growth-focused national insurance services firm that partners with employee benefits and property & casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies.

Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of…