IT Support Specialist; Remote

Description

We’re seeking an experienced Full-Time IT Support Specialist to provide ongoing technical support across our systems and platforms. This role is ideal for someone highly technical, dependable, and able to work independently in a remote environment while supporting day-to-day operations.

• Provide daily IT support and troubleshooting for users and systems
• Support Apple products and macOS environments
• Assist with A1 implementation and ongoing system support
• Manage and support the  website (Shopify)
• Provide ERP reporting and system support
• Support software, hardware, and network-related issues
• Implement and maintain security best practices, including access control, monitoring, backups, and updates
• Assist with system setups, upgrades, and ongoing maintenance
• EDI support and troubleshooting (major plus)

• Proven experience in IT support or systems administration
• Strong technical and analytical problem-solving skills
• Experience supporting Apple/macOS environments
• Shopify and ERP experience preferred
• EDI experience strongly preferred
• Solid understanding of IT security principles and implementation
  
  Ability to work independently and manage priorities
• Highly responsive, detail-oriented, and reliable
• Comfortable working full-time in a remote role

• Full-time, stable remote position
• Long-term opportunity with room for growth
• Hands-on role across e-commerce, ERP, EDI, and security systems
• Direct impact on business performance and system reliability

Please send your experience, availability, and salary expectations.