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Product Support Specialist- West Coast
Remote / Online - Candidates ideally in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-02-18
Coos Bay, Coos County, Oregon, 97458, USA
Listing for:
Huntress
Remote/Work from Home
position Listed on 2026-02-18
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Employer Industry: Cybersecurity Solutions
Why consider this job opportunity- Salary up to $65,000 base plus bonus and equity
- 100% remote work environment, allowing flexibility in your work location
- Generous paid time off policy, including vacation, sick time, and paid holidays
- Comprehensive medical, dental, and vision benefits plans
- Annual allowance for education and professional development assistance
- Access to the Better Up platform for coaching, personal, and professional growth
- Provide initial partner support and convey resolutions to customers
- Walk customers through problem-solving processes and provide assistance
- Assess customer issues and properly escalate incidents as needed
- Follow up with customers, provide feedback, and ensure problems are resolved
- Recommend changes to internal and customer-facing documentation as needed
- Ability to adapt and pivot quickly to changes in a hypergrowth environment
- Practical experience supporting Microsoft Windows Operating Systems and troubleshooting common issues
- Practical experience with macOS and familiarity with its directory structures and troubleshooting
- Experience with system configuration/management tools such as GPO, RMMs, and SCCM
- Highly collaborative mindset and systematic problem-solving skills
- Experience with tools such as Proc Mon and Process Explorer
- Familiarity with configuring antivirus products and troubleshooting interactions
- Knowledge of Terminal and Bash for macOS is a plus
#Cybersecurity #Remote Work #Customer Support #Career Growth #Inclusive Culture
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