Systems Administrator

Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is currently seeking a Systems Administrator to join the Business Technology Team in Louisville, KY.

This position supports the Business Technology team’s mission to provide World Class service to our internal and external customers. Reporting to the IT Operations Senior Manager, this position will lead in supporting and transforming the company’s IT infrastructure and operations. The position will be responsible for systems administration in a hybrid (AWS and on‑site) environment as well as tier two desktop support.

3 days in the office, 2 days remote

Medical, Dental, Vision, Retirement, Vacation, Free Lunch on Wednesday, and much more.

• Perform day‑to‑day break/fix resolution in a Microsoft server and desktop environment by responding to service desk tickets within a defined SLA period.
• Coordinate with third‑party vendors on issue escalation, maintenance planning and scheduling, and projects.
• Work with Business Technology team, departmental leadership, and technology‑related functional committees to identify and participate in cross‑functional project efforts.
• Enhance RSCS cyber security landscape by researching and recommending technology that enhances security posture, and work with third‑party vendors for ongoing administration and escalation of events.
• Identify issues and generate actionable recommendations using critical thinking.

Candidate will promote and champion our World Class with Class Values (WC2) by acting with integrity, delivering breakthrough results, being transparent & collaborative, recognizing & celebrating, being humble & respectful, serving our members, pursuing growth & lifelong learning, and being resilient in the face of change.

• Bachelor’s degree/Certifications in Information Technology, Computer Science, or related field required.
• Experience administering enterprise IT operations supporting multiple technology platforms in a complex on‑site and hybrid cloud data center environments (2+ years).
• Experience in Service Management utilizing ITIL compliant tools (Service Desk, Service Now, etc.).
• Experience with AWS, Microsoft Azure/M365, Oracle, Hyper
  
  V, Ninja, and Cisco tools, Meraki, Cohesity, Cisco Umbrella, Tenable, Bomgar or similar technologies.
• Strong incident, change, problem, and knowledge management skills.
• Strong interpersonal skills; written and verbal communication skills, including the ability to provide excellent end‑user support to on‑site and remote workers; critical thinking and analytical skills.
• Ability to operate independently.
• Knowledge and operational understanding of applicable privacy and security practices and laws.
• Strong Microsoft Office skills required, specifically Word, Excel, and PowerPoint.
• Must be flexible, adapt to changing priorities with organizational skills and the ability to manage multiple deadlines.
• Data Center:
  Experience with both on‑site and cloud data center operations:
  Knowledge of cloud concepts and technologies; ability to design, develop, support, and manage cloud computing products.
• Hardware
  
  Infrastructure: Windows Server 2019 and 2022 Operating Systems, Windows 11 desktop Operating Systems, and Hyper
  
  V.
• Network Administration:
  Experience administering wired and wireless networks; ability to utilize and manage network utilities and technologies for planning, designing, and operating wired and wireless networks. Experience with Cisco routers and switches, Meraki, Firepower, and ASA a plus.
• Systems Software:
  Knowledge of computer architecture and system software interaction. Strong knowledge of M365 tenant management, including Intune. Experience managing backup solutions such as Cohesity or equivalent. Experience managing Windows EC2 instances in AWS, and AWS management experience a plus.
• Security:
  Strong knowledge of cyber/security utilities, patch management, monitoring, physical security, encryption, vulnerability management, working with internal and third‑party MSPs.