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Enterprise SaaS Support Engineer; Remote
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-02-18
Austin, Travis County, Texas, 78716, USA
Listing for:
Built In Austin
Remote/Work from Home
position Listed on 2026-02-18
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
A cybersecurity firm in Austin is seeking a Support Engineer to provide enterprise-level support and technical assistance to customers. Responsibilities include troubleshooting issues, providing solutions, and interfacing with engineering. Candidates should have 1-2 years’ experience in a technical support role and a background in SaaS platforms. The role emphasizes customer empathy, problem-solving, and organizational skills. This position offers a competitive salary and benefits package in a collaborative work environment.
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