Customer Success Representative

Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations ("CI") is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.

Come join one of our quickly growing portfolio companies,
Kibu
!

Kibu is on a mission to redefine education and technology for individuals with Intellectual and Developmental Disabilities (I/DD). Our content platform enables individuals with I/DD to get active and become more independent through inclusive classes. Our admin tooling platform aims to bring disability providers into the 21st century. By streamlining workflows for providers we allow disability service providers to provide the highest quality of care to their individuals.

Kibu has already raised over $5M in seed funding and has over 300 organization clients in 44 states.

Kibu is seeking a technically minded and customer-focused Customer Success Representative to lead onboarding, implementations, and long-term success for our EHR product. In this role, you’ll be the bridge between Kibu’s EHR platform and the disability service providers who rely on it every day. You’ll work directly with customers to configure tools, guide implementations, and ensure teams are set up for success from day one.

This is a hands‑on role where your technical skill set and people skills are equally important.

We’re looking for someone with a strong technical foundation who is comfortable working with SaaS platforms, setting up systems, and troubleshooting technical challenges, while also confidently leading customer conversations. You should enjoy rolling up your sleeves, digging into how things work under the hood, and translating technical concepts into clear, approachable guidance for customers. If you thrive in a fast‑paced environment and enjoy owning customer relationships end to end, we’d love to have you join our team.

This position is hybrid with 2‑3 days expected in our Stamford, CT office. Remote work is available for highly qualified candidates.

• Lead customer onboarding and implementations from kickoff to launch
• Configure Kibu’s platform to meet each customer’s specific needs
• Set up tools, workflows, and integrations, including working directly with databases when needed
• Serve as the primary point of contact for customers during implementation and early adoption
• Translate customer needs into clear requirements and feedback for the product and engineering teams
• Troubleshoot technical issues and coordinate internally to resolve them quickly
• Conduct trainings and walkthroughs to ensure customers feel confident using Kibu
• Build strong, long‑term relationships with customers to drive adoption and success

• Bachelor’s Degree or equivalent practical experience
• 1+ years of experience in customer success, sales, support engineer, sales engineer, or a similar role
• Strong technical background with comfort setting up SaaS tools and platforms
• Experience working with databases (e.g., running queries, understanding schemas, or connecting tools to a database)
• Ability to troubleshoot technical issues and guide customers through setup and configuration
• Strong communication skills with the ability to explain technical concepts to non‑technical users
• Comfortable leading customer calls, trainings, and implementation timelines
• Highly organized with the ability to manage multiple customer implementations at once
• Excited to work in a small team, own customer outcomes, and help Kibu grow

• Experience implementing or supporting B2B SaaS platforms
• Familiarity with SQL, APIs, or integrations between systems
• Experience working with healthcare, education, or compliance‑driven software
• Background working with startups or fast‑moving teams
• Experience partnering closely with product and engineering teams

Kibu is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.