MSP Level II Technician

MSP Level II Technician Team Logic IT of Bountiful, UT

Full Time
• Team Logic IT of Bountiful, UT

• Opportunity for advancement
• Wellness resources

We’re looking for a skilled Level 2 Managed IT Services Technician to support small-to-mid-size business clients. This role focuses on troubleshooting complex IT issues, maintaining secure and reliable systems, and delivering excellent customer service.

• Provide advanced IT support for hardware, software, networks, and cloud systems
• Manage escalated tickets and resolve issues quickly
• Maintain backups, security tools, and disaster recovery readiness
• Communicate clearly with clients and document work performed
• Assist with IT projects and mentor junior technicians
• Participate in occasional on-call support for urgent issues

• 3–5+ years MSP or IT support experience
• Strong knowledge of Windows/Mac, Microsoft 365, Active Directory
• Networking fundamentals (DNS, DHCP, VLANs, VPNs, Wi‑Fi)
• Experience with RMM/ticketing tools (e.g., Ninja One, Autotask, Service Now, Zendesk)
• Solid troubleshooting, communication, and time‑management skills

• Scripting/automation (Power Shell, Bash)
• Documentation and monitoring tools (IT Glue, Hudu, Auvik, etc.)

This is primarily an in‑office role with regular on‑site attendance. Remote work may be approved occasionally based on business needs. Expect in‑person onboarding, some client site visits, and occasional after‑hours support.

• Competitive pay + performance bonuses
• Health, dental, and vision reimbursement
• PTO and holidays

Compensation: $42,000.00 - $55,000.00 per year

We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At Team Logic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem‑solving mindset, and a passion for innovation, you'll thrive in our fast‑paced, ever‑evolving industry.

Our philosophy is to support small- and medium‑sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

Flexible Scheduling

Competitive Compensation

People First Culture

The environment of the office is very welcoming and collaborative. Everyone is willing to help each other out. Coworkers and President are very friendly and enjoy working with the clients. I felt I was fairly compensated for my skill set and there was plenty of opportunity for growth, raises, and advancement. The President is a very understanding family man that truly cares about his employees and their success.