User Support Specialist; Intelligence Data Discovery and Tradecraft

User Support Specialist (Intelligence Data Discovery and Tradecraft) at Leidos summary:

Provide user-facing support, training, and tradecraft expertise for a DoD/IC Open Source Intelligence data discovery platform (POSTMAN), collaborating with analysts, developers, and customers to increase adoption and improve data discovery outcomes. Create training materials, document user requirements, collect engagement metrics, and act as a subject‑matter expert to translate operational needs into platform improvements. Requires TS/SCI (with polygraph), 8+ years of intelligence analyst experience (or equivalent), strong communication skills, and familiarity with IC tools and analytics.

Description

Are you ready to join Leidos’ all‑star team? Through training, teamwork, and exposure to challenging technical work, let Leidos show how to accelerate your career path.

Leidos is designing, developing, deploying, and operating a DoD‑wide Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) workflow management platform for Open Source Intelligence (OSINT). As an User Support Specialist on our team, you will play a critical role in ensuring the platform is built to maximize mission outcomes, is user‑friendly, and adheres to IC standards, policies, and practices.

We integrate off the shelf and new development efforts to sustain and enhance existing architecture and by leveraging cloud‑based computing, artificial intelligence (AI), machine learning (ML) and cross‑domain transfer systems to provide cutting edge requirements management, task coordination, data exploitation, enrichment, triage, and analytics capabilities to Defense and Intelligence Community members. Our program advances the state of the art in mission‑focused big data analytics tools and micro‑service development spanning the breadth of Agile sprints to multiyear research and development cycles.

While the work is primarily conducted on‑site at our client location in Bethesda, MD, we offer a flexible schedule and, occasionally, some tasks may be performed remotely. Percentage of remote work will vary based on client requirements/deliverables.

As the team’s User Support Specialist you will provide DTP software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data to support intelligence analysis and operations. To do this successfully you will proactively collaborate with DTP team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome‑based approaches.

This is a great position for a current or former intelligence analyst or intelligence instructor that is driven to
1) help others,
2) develop tradecraft,
3) solve problems,
4) and is enthusiastic, friendly, and enjoys working with people.

As a User Support Specialist, you will work collaboratively with data scientists, technologists, and program leadership with a focus on the following task areas:

• Ability to become a POSTMAN power user to support the discovery of critical intelligence insights.
• Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome‑based approaches.
• Provide subject matter expertise of platform use and discovery tradecraft, through in‑person and virtual customer outreach and engagement.
• Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
• Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
• Create POSTMAN training and familiarization material to support Users.
• Document and communicate user requirements to POSTMAN development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.

To be successful in this role you need (required):

• An active TS/SCI clearance with ability to obtain a Polygraph.
• A Bachelor’s Degree and minimum 8 years of related experience working with, or as, an all‑source…