Senior Salesforce Support Specialist - Remote; U.S

Why consider this job opportunity

• Opportunity for career advancement and growth within one of the fastest-growing companies in the nation
• Remote work flexibility with the option to work from a regional office when not traveling
• Competitive group medical insurance options with significant employer contributions
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Pet Benefit Option available

• Serve as the primary escalation point for complex technical issues and critical incidents
• Lead problem management initiatives and drive continuous improvement across support processes
• Mentor and develop junior support specialists, establishing best practices and knowledge-sharing frameworks
• Collaborate with the delivery team to document standard operating procedures for system configuration and optimization
• Provide senior-level technical expertise across multiple Enterprise Applications

• 5+ years of Salesforce support or administration experience with deep technical expertise
• Proven ability to resolve complex technical challenges and lead incident response
• Strong leadership and mentoring capabilities
• Excellent stakeholder management and communication skills at all organizational levels
• Bachelor’s degree with major coursework in a related discipline or equivalent job experience

• Certified Salesforce Platform Administrator
• Track record of driving process improvements and operational excellence

#Cybersecurity #Salesforce Support #Remote Work #Career Growth #Employee Benefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.