Senior IT Portfolio Management Professional – Insurance Tech Segment

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The Senior IT Portfolio Management Professional – Insurance Tech Segment partners closely with business, technology, and product stakeholders across the Insurance value chain to ensure the IT portfolio and demand pipeline are aligned to enterprise priorities. Work assignments involve moderately complex to complex issues requiring deep analysis of business operations, insurance technology interdependencies, and varying organizational, regulatory, and market-driven factors.

The Senior IT Portfolio Management Professional organizes and prioritizes programs and projects in alignment with IT Strategy, Enterprise Architecture guidelines, Delivery roadmaps, and segment‑level strategic plans . This includes balancing discretionary and non‑discretionary spend (e.g., regulatory, compliance, security, member experience, operational efficiency), evaluating funding against annual portfolio budgets, managing intake/throughput capacity, adjusting schedules, and ensuring the right financial and organizational support is allocated to priority work.

This role begins to influence departmental strategy and drives technology portfolio decisions by evaluating business value, platform impacts, customer experience outcomes, and risk. The position requires autonomy in decision‑making regarding technical approaches, sequencing, and dependencies within insurance technology ecosystems—such as claims platforms, digital front doors, core admin systems, and data platforms. The individual exercises considerable latitude in determining objectives, methodologies, and approaches to assignments.

• Bachelor’s degree

• 5 or more years of experience in technology, IT portfolio management, IT delivery, or related fields

• Experience working within insurance technology ecosystems (e.g., claims, policy administration, provider systems, digital health platforms, clinical/UM systems, regulatory/compliance technology) strongly preferred

• Comprehensive knowledge of Microsoft Office applications including Word, Excel, Access, PowerPoint, and Visio

• Experience producing portfolio‑level metrics, performance dashboards, forecasting views, and trend reporting

• Working knowledge of ad‑hoc query tools and data repositories supporting portfolio, financial, and operational data extraction and analysis

• Must be passionate about contributing to an organization focused on improving member, provider, and associate experiences

• MBA or other advanced degree

• Six Sigma certification or other process optimization training

• Experience in problem analysis, process engineering, or operational excellence within an insurance or healthcare technology environment

• Experience producing executive-level metrics, measurements, KPIs, and trend reports related to portfolio performance, capacity, or outcomes

As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and decision‑making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

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