User Support Manager

User Support Manager I page is loaded## User Support Manager Ilocations:
Wake County, NCtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 20, 2026 (7 days left to apply) job requisition :
JR-108948
** Agency
* * Department of Information Technology
** Division
* * DIT Transportation
** Job Classification Title
** User Support Manager I (NS)
** Position Number
**** Grade
* * DT09

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
** Description of Work
** Salary Range: $81,504 - $122,256
We currently have an opening for a User Support Manager I    This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work    This vacancy is open to current North Carolina state government and current UNC System employees only or previous NC state government and UNC System employees with unexpired RIF priority re-employment rights.

Current temporary employees working in NC state government or in the UNC System will also be considered.

Key Responsibilities:

This position serves as the Eastern Field Desktop Support Manager for Client Services. Providing management oversight and governance, our teams provide our customers with the best possible service by being dependable, responsive and by taking ownership of each customer’s service request as well as managing the delivery and development of IT commodity products and services to end users. These staff members provide knowledge and skills in the different types of computer hardware, software, peripherals and components, networking protocols and communications.
About the Division:  This position is in DIT-Transportation and provides IT services to the NC Department of Transportation (Use the "Apply for this Job" box below). Within the Transportation Division, the Business Relations Management (BRM) unit provides strategic planning, research, consulting and the implementation of process improvement actions that will administer industry best practices following all State and DOT policies and standards.

Note:

This managerial position reports daily to any area within Regions 1, 2 and 6 that includes the following counties:
Person, Granville, Vance, Warren, Halifax, Nash, Edgecombe, Wilson, Wake, Johnston, Durham, Franklin, Northampton, Hertford, Gates, Bertie, Chowan, Perquimans, Pasquotank, Camde, Currituck, Dare, Tyrell, Washington, Martin, Beauford, Pitt, Hyde, Greene, Lenoir, Jones, Craven, Pamlico, Carteret, Onslow, Duplin, Pender, New Hanover, Brunswick, Columbus, Bladen, Sampson, Harnett, Cumberland, Bladen, Robeson.
** Knowledge

Skills and Abilities

/Management Preferences
**** The following Management Preferences are not required, but applicants that possess these skills are preferred:*
* • Demonstrated experience managing technical teams that provide operational support including assigning responsibilities, recruiting, training, and coaching with the ability to contribute to strategic planning  
• Demonstrated knowledge to implement and manage technology solutions including developing and maintaining effective working relationships with internal and external customers  
• Demonstrated experience and the ability to technically review accomplishments to assure that program missions and goals are being met Discover why NCDIT is the ideal destination for your professional growth
- ** Minimum

Education and Experience
** Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the

Education and…