Senior Solutions Engineer

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC
, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

• You: A Senior Solutions Engineer who has supported complex, API-first products and can independently run detailed technical conversations with startup and enterprise engineering teams.
• Ownership: Pre and post-sales technical calls, onboarding customers through integration, owning technical collateral, and translating recurring customer blockers into structured feedback for Product and Engineering.
• Salary: $160,000 - $200,000 + equity
• Location: Fully remote (EST timezone only)

We have more customers coming in than Product can support directly. Right now, Product spends 30–40% of their time on external calls.

Customers come to us with detailed technical questions: API authentication, access models, architecture, integration patterns, device data flows, lab network coverage, and compliance requirements (HIPAA, SOC 2, BAAs). Product handles most of it because they have the context.

That doesn’t scale. We’ve hired ahead on engineering, and several company priorities depend on Product having the time to properly design features and coordinate engineering work. If Product stays tied up in pre- and post-sales technical support, we ship fewer features — or ship the wrong ones.

This role exists to change that. Within six months:

• Product time on external calls should drop below 10%.
• You should be able to independently handle the majority of customer technical conversations.
• Product should have materially more time for product and engineering outcomes.

• Lead pre-sales technical calls: explain the API, auth model, architecture, integration patterns, lab coverage, device data flows, and compliance posture
• Be the technical voice in the room: handle deep technical questions bringing in Product or Engineering only when necessary
• Own onboarding through early integration: partner with customer engineers to get to first successful API calls and production launch
• Troubleshoot edge cases quickly over Slack and live calls
• Own Junction’s technical collateral: docs, guides, decks, and segment-specific materials
• Feed the roadmap: translate recurring blockers and feature gaps into structured input for Product and Engineering

• You’ve worked as a Solutions Engineer, Sales Engineer on a technical B2B product
• You’ve supported an API-first platform and can explain authentication, access control, architecture, and integration trade-offs
• You’ve independently led technical pre-sales conversations with both startup and enterprise customers
• You have experience selling to engineering-heavy buyers
• You’ve been the primary technical contact through evaluation and early integration
• You’ve onboarded customers from kickoff through implementation and production launch
• You’ve handled security and compliance work with customers, including questionnaires and reviews (HIPAA, SOC 2, BAAs)
• You can troubleshoot integration issues live with customer engineering teams
• You’ve created and maintained technical documentation and collateral used in sales and onboarding

You don’t need to tick every box to fit in here. If the problems we’re solving genuinely interest you and you know you can contribute, we’d love to talk.

• Experience in healthcare, diagnostics, life sciences, fintech, or another regulated, technically complex domain
• Experience at Seed–Series C B2B SaaS companies