Field Service Technician DC​/Reston

Job Description Summary

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management Solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process.

At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

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Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, the Field Service Engineer is responsible for collaborating with cross‑functional teams within our Global Customer Support organization to understand and be sensitive to our customers and business needs from end to end.

The Field Service Engineer is a remote field‑based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30‑mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self.

With more than a century of experience and our global reach, BD leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories.

• He or she will provide remote and on‑site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements, exclusive of DHA/DoD facilities.
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, maintain ownership of the work order, escalate issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.
• Execute a preventive maintenance program, provide limited cross‑functional support for our Sales and Implementation teams, and other support activities as applicable to the role.
• Demonstrate a moderate use of competency and an appropriate ability to troubleshoot hardware and software problems.
• Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in‑servicing, repair, preventive maintenance, calibration, and sales support.
• Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls.
• Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required.
• Continue training and self‑development to learn the products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to the next level in 2‑3 years.
• Maintain company assets (car, tools, and inventories) securely and in working order.
• Possess and maintain a working knowledge of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.
• Able to work independently and in a team environment, and engage/escalate…