Technology Services Technician - II

Overview

The Technology Services Technician is primarily responsible for installing, maintaining and troubleshooting a variety of network and system requests received via ticketing system, email, or other methods. The Technician will coordinate and work with vendors on a variety of projects and technology/system implementations across the Family of Companies including network devices, physical security equipment, audio/video system, phone system, power equipment, and servers.

The role includes consulting and assisting internal and external customers with research, testing, physical design and installation of network equipment and voice and data circuits/cabling to meet business requirements. This position performs all configuration related tasks through a ticketed change management process to ensure proper approval and accurate documentation of changes are captured. After hours on-call support is required to support a 24/7 environment.

Requires 50-70% travel through the state of Georgia.

• Technology Support:
  Plan, maintain and coordinate various technology services and systems to support the Family of Companies, including power facilities, video walls, cellular improvement, life safety systems, building cabling, and voice/data communications. Coordinate and participate in site surveys and develop maintenance documentation.
• Physical Security:
  Provide remote office/site design and maintenance support for physical security equipment including cameras, badge readers, video recorders and security alarm and monitoring systems at Tucker, Lawrenceville, remote offices, and power plants.
• Datacenter Management:
  Manage GSOC datacenter support activities by maintaining cable plant and datacenter diagrams, respond to server and network issues, participate in equipment/software upgrades and testing, assist with hands-on installation and turn-up of servers, routers, switches and associated cabling; develop and enforce datacenter and cybersecurity policies and related documentation.
• Control Centers Support:
  Provide technical support for SCC, ECC and SNOC technologies and related systems, including SCADA workstations, video walls and security networks.
• Lawrenceville Facility Management:
  Oversee general maintenance of the Lawrenceville campus, monitor and coordinate repairs to environmental support equipment, maintain records of equipment and facilities maintenance.
• Vendor Management:
  Assist with vendor selections, contract and SOW reviews, cost control and communicating vendor-related risks; serve as proxy between vendors and GSOC to coordinate contracts and task delivery.
• Budget and Planning:
  Collaborate on annual budgeting information, maintain monthly projections, and prepare justifications, cost summaries, and executive summaries for contracts and purchases.
• Field Support:
  Provide field support services for the Power Technology Operations activities involving LAN/WAN connectivity, including basic installation, activation, modification, and repair of telecommunications equipment and voice/data facilities at substations and remote offices.

Education
:
Associate’s degree in Telecommunications, Electronics, or related field.

Experience
:
Technology Services Technician I: 0-3 years telecommunications experience with expertise in T1, Ethernet and fiber technologies; basic understanding of routers/switches/firewalls, LAN/WAN, internet, and network management systems. Hands-on fiber optic installation, terminations and splicing a plus but not required.

Technology Services Technician II: 3+ years telecommunications experience with expertise in T1, Ethernet and fiber technologies; basic experience and understanding of network devices, LAN/WAN, internet, and network management systems. Knowledge of basic computer hardware and peripherals, including printers and monitors, with hands-on fiber optic installation, terminations and splicing required. Knowledge of data transmission devices, power supplies/systems, audio/video equipment, generators, cooling and heating systems, security systems, and LAN/WAN devices.

Equivalent Experience
:
Technology Services Technician I:
High School diploma and four years of the above experience. Technology Services Technician II:
High School diploma and seven years of the above experience.

Specialized Skills
:
Experience with fiber and digital test equipment such as LAN sniffers, protocol analyzers, and OTDRs. Computer literate with remote access software, MS Word, Excel, Access, and PowerPoint. Strong organizational and verbal/written communication abilities, active listening, and critical thinking skills.

Travel
: 50-70%. Company vehicle provided.

Unusual Hours Required
:
May involve atypical work schedules, including nights and weekends, to minimize outages and service disruption to clients/customers. On-call rotation (shared with two other technicians) for 24x7 standby coverage.

Salary
: $60,000 - $88,600 per year

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