Software Architect – Senior Level; ServiceNow Lead Security Clearance

Position: Software Architect – Senior Level (ServiceNow Lead) with Security Clearance
Job Title:

Software Architect - Senior Level (Service Now Lead)

Location:

Arlington, VA
Clearance:
Top Secret (TS) Type:
Full-time, W2 About Viv Soft Viv Soft is a mission-driven technology company specializing in Cloud, Dev Sec Ops , Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in federal space. Our work culture fosters collaboration, creativity, and continuous learning.

Job Summary The Senior Software Architect (Service Now Lead) serves as the enterprise technical authority for the Army National Guard (ARNG) Service Now platform. This position leads the architectural design, roadmap development, and governance of Service Now capabilities across the organization. The architect owns the platform's module strategy, data model, security configuration, and integration standards to ensure scalability, compliance, and alignment with DoD and ARNG enterprise objectives.

The role requires expert‑level leadership, strategic vision, and hands‑on architectural oversight to guide the platform through modernization and Technical Refreshment initiatives.

Key Responsibilities
* Lead architectural design and strategy for all enterprise Service Now initiatives.
* Own the Service Now technical architecture, including module selection, data model, and security configuration.
* Define the Service Now platform roadmap and target‑state architecture for modernization and Technical Refreshment efforts.
* Establish integration patterns, multi‑instance strategy, and environment management standards.
* Review and approve technical design packages to ensure DoD and ARNG compliance.
* Guide major technical initiatives and provide expert‑level input across multiple projects.
* Supervise and mentor technical team members working within the Service Now ecosystem.
* Ensure Service Now solutions align with enterprise architecture, cybersecurity, and operational requirements. Required

Skills & Qualifications
* Bachelor's degree in IT, Computer Science, Engineering, or a related discipline.
* 8+ years of progressively responsible experience in enterprise IT environments.
* Expertise leading architecture of Service Now enterprise implementations.
* Deep knowledge of Service Now modules, ITSM/ITOM practices, data models, and integration strategies.
* Experience defining platform security, RBAC, CMDB structure, and governance controls.
* Proven ability to lead enterprise‑scale modernization or technical refresh initiatives.
* Strong communication, leadership, and supervisory skills.
* Required certifications: CSA, CAD, CIS‑ITSM, CIS‑ITOM, ITIL 4 Foundation.

Preferred Qualifications
* Additional Service Now specialty certifications (e.g., Discovery, Service Mapping, Sec Ops, CSM).
* Experience with DoD or Army enterprise architecture requirements.
* Familiarity with cloud hosting, Dev Sec Ops  pipelines, and enterprise cybersecurity frameworks.
* Background supporting large-scale, mission‑critical platforms. Benefits:
* Comprehensive Medical, Dental, and Visions Plans
* Life Insurance
* Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
* 401K Retirement Plan with employer match
* Professional Development Training Reimbursement
* Flexible/remote work schedule.