Enterprise Service Desk Analyst - Evening

Job Details

• Telework Eligible:
  Yes
• Education Verification
• Working Title:
  
  Enterprise Service Desk Analyst - Evening
• Job Class:
  Information Technology Specialist 2
• Agency:
  Minnesota IT Services
• Job
• Location:
  
  St. Paul
• Telework Eligible:
  Yes
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Unlimited
• Who May Apply:
  Open to all qualified job seekers
• Date Posted: 02/11/2026
• Closing Date: 02/17/2026
• Hiring Agency/Seniority Unit:
  Minnesota IT Services
• Division/Unit:
  Enterprise Service Desk / End User Support
• Work Shift/
  
  Work Hours:
  
  Evening Shift
• Days of Work:
  Monday - Friday
• Travel Required:
  
  No
• Salary Range: $28.18 - $45.82 / hourly; $58,839 - $95,672 / annually
• Starting Salary up to $39.73/hourly and $82,956/annually with room to grow within the full salary range over time.
• Current state employees’ salaries will be evaluated based on employment contract.
• Classified Status:
  Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.

This position is for non-traditional days, hours and shifts (Fri-Tues, 3PM – 11:30PM, evenings).

This position is currently eligible for full-time telework if residing in Minnesota or a bordering state within 50 miles of 600 N. Robert Street, St. Paul, Minnesota. Service Desk employees are working from home under a temporary exception to the standard telework policy requiring employees to be in the office 50% if residing within 50 miles of the work location. This exception may change with notice depending on business needs.

• Deliver first-tier support for enterprise systems, including laptops/desktops, Microsoft Office (Teams, SharePoint, email), network connectivity, VPN, and virtual computing.
• Support telecommunications: desk phones, softphones, conferencing technologies, and related orders.
• Manage mobile devices (smartphones, tablets) and provide advanced Microsoft 365 support.
• Handle account provisioning, access changes, onboarding, and offboarding.

To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here:

This position requires a minimum of two (2) years of IT related phone or remote customer IT Service Desk experience.

• User Permissions and Active Directory (AD), Exchange Admin Console (EAC), Microsoft Identity Manager (MIM).
• Remote customer service working with ticketing systems, remote support tools and IT Service Management. Incident, Service Request and Knowledge Management best practices, including documenting tickets and knowledge articles, triaging, managing, and assigning tickets across the organization.
• Troubleshooting skills and ability to diagnose/resolve software, network, system, and telephone problems using remote support tools (e.g. Beyond Trust, Microsoft Endpoint Configuration Manager MECM).
• Management of Microsoft Office/M365, Multi-Factor Authentication (MFA), and Mobile Device Management (MDM).
• Support of office collaboration, conferencing tools, and soft phones (e.g. Microsoft Teams).
• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master’s…