ServiceNow ITAM Architect

SailPoint, the industry leader in Identity Security, is looking for an experienced Service Now ITAM Architect to join our cross‑functional Service Management team. This individual will be a key team member in our growing and impactful organization as SailPoint continues to scale globally as the industry leader in Identity Security. This position will report directly to our Sr. Manager of Service Management and will work on our Service Now AI platform, supporting Service Now solution design, custom development, and platform enhancements for technology workflows across the Service Now AI platform.

The Service Now ITAM Architect will have at least 5 years of experience implementing, configuring, and managing the Service Now platform and have strong domain expertise in ITAM and ITOM. This candidate should have a mastery of Service Now ITAM processes, have technical leadership experience in executing an enterprise asset strategy and possess proven Service Now ITAM implementation skills.

Candidates must have hands‑on Service Now development experience building outcome‑focused solutions for large‑scale enterprises, aligned to leading practices.

As the Service Now ITAM Architect, you will lead and guide our ITAM modules (HAM & SAM) roll‑out focused on centralizing our enterprise asset inventory and establishing a governance control plane in our Service Now AI platform. The job is responsible for creating innovative solutions in a constantly‑changing business environment, and ensuring solution delivery aligns to technical governance policies (in partnership with our Service Now architects).

Expect to work in cross‑functional teams across IT, Cybersecurity, Legal, Finance, and Risk & Compliance in support of the company’s Service Now platform operations and strategy.

Your primary focus will be leading the ITAM domain on the Service Now AI platform as prioritized by the platform owner, business leaders and architects within the unified platform roadmap and strategy. You will serve as a trusted advisor in the ITAM domain interfacing with internal customers to deliver outcomes, as well as transform requirements into fully functional cross‑modular solutions within the Service Now AI platform.

This includes building fit‑for‑purpose Service Management solutions to optimize processes and procedures with AI/automation, modern/intuitive interfaces within Service Portal and work spaces, actionable dashboards, integrations with existing data sources and tools, and more.

The successful candidate will have a passion for Service Now as the AI workflow engine of the business, be obsessed with customer service, and have a desire to see continued expansion/adoption of the Service Now platform across the organization. Come make your mark in a high energy environment at one of the most consistently highest rated “best places to work” in Austin over the past 13 years!

This is a full‑time remote position based in either Canada or Mexico.

• Contribute to the Service Now AI platform roadmap and strategy
• Lead the outcome‑focused delivery of Service Now ITAM capabilities
• Enforce technical governance policies (platform engineering and development standards)
• Manage Service Now code quality control processes
• Work collaboratively with our ITOM & CMDB experts, infrastructure teams, and vendor(s)
• Serve as our ITAM expert across Service Now AI platform delivery and AI‑powered self‑service workflows
• Lead workshops, tech solutioning, development, and unit testing for ITOM Discovery and/or Service Mapping and/or ITAM HAM Pro / ITAM SAM Pro
• Provides input and sign off on solution design for complex features
• Advocate for Service Now as the AI digital front door and enterprise asset management platform
• Design, develop, and deploy Service Now ITAM features (HAM & SAM)
• Set up On‑premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, SCCM/Intune/Entra, Tanium, Jamf, etc.)
• Execute discovery runs to ensure like‑for‑like functionality and validate data collection
• Create and utilize reports and dashboards to demonstrate current and historical usage
• Assist with configuring content libraries, SCCM,…