Technical Product Business Analyst; LATAM

fusion

Span is a dynamic, fast-paced hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do. We are a team of highly-committed individuals inspired by technology's impact on society, and we recognize our work's role in the well-being of our nonprofit clients and the communities they serve.

As an AI-first organization, we keep our eyes tuned to the horizon, finding new ways to leverage cutting‑edge technologies in ways that drive improvements in operational efficiency and impact, both for our clients and for our internal team.

A Technical Product Business Analyst in the Innovation Lab works independently to analyze business needs, craft product solutions, and support live products across all fusion

Span accelerators, including fusion

Core. They are creative problem solvers with a hunger for deepening their understanding of both business operations and technical platforms. They are self‑starters and self‑educators who recognize knowledge gaps and proactively close them.

This role blends product analysis, technical depth, and ownership of product support. The Technical Product BA ensures that product requirements are clear, solutions are well understood, and customer questions and issues are translated into meaningful product improvements. They operate at the intersection of business, product, and technology, partnering closely with the Director of Customer Innovation, the Product Delivery Lead, the Architects, and the Engineering teams.

• Conduct comprehensive business and technical analysis across all Innovation Lab products, including fusion
  
  Core and all accelerators.
• Translate approved product direction into clear functional and technical requirements by analyzing customer workflows, business rules, and system behavior.
• Support product build efforts by clarifying requirements, answering questions during development and testing, and validating completed work.
• Serve as a primary owner for Product Support inquiries, performing root‑cause analysis across configurations, data, and system behavior to diagnose and resolve product issues.
• Identify recurring support patterns and usage gaps, translating them into actionable recommendations for product enhancements.
• Create and maintain product documentation, including functional specifications, configuration notes, FAQs, and knowledge base content.
• Collaborate with Architects and Engineering to validate feasibility, dependencies, and solution approaches.
• Provide training and guidance to internal teams and customers on product functionality and best practices.
• Facilitate communication across cross‑functional teams, participating in refinement sessions, stand‑ups, and other Agile ceremonies as needed.
• Engage in integration and solution‑design discussions for complex features, working with technical teams to devise scalable approaches.
• Uphold Innovation Lab standards for analysis, documentation, and support across all accelerators.
• Coordinate with data and reporting resources to define and validate data requirements.
• Provide insights and recommendations to product leadership based on customer feedback, support trends, and product usage.

• 3+ years of experience in a Business Analyst or Technical BA role within a SaaS, consulting, or enterprise technology environment.
• 3+ years of experience supporting technology or platform implementation projects.
• Demonstrated ability to independently lead requirements gathering and solution definition.
• Proven success crafting clear, scalable product solutions.
• Hands‑on experience with Salesforce implementations or administration, with a focus on product development or large‑scale enterprise implementations.
• Advanced knowledge of Flows, Permission Sets, and Data Modeling.
• Deep understanding of the Software Development Life Cycle in an Agile environment using Jira and Confluence.
• Experience assessing UI for readability and usability.
• Experience performing administrative tasks, including custom object creation, flows, data migration, SOQL queries, report generation, dashboard creation, platform maintenance, and installing managed packages.
• Strong analytical,…