TAPS | Technology Specialist | Remote

Benefits Technology Specialist | Remote

Cleveland, Ohio

Direct Hire

Salary Range : $70,000 - $80,000

Benefits :
Full Medical Day 13,5% 401k Match
13 Paid Holidays Flexible PTO

The Benefits Technology Specialist works strategically with the Account Manager and Client to advise, implement and update client benefit administrative system(s). This position focuses on building working relationships with various benefit administration vendors.

• Partner with Sr. Technology Specialist with vendor and client on new system implementations to drive process and hold both parties to timelines.
• Assist client with implementation tasks as needed / requested. Involvement can vary by client.
• Partner with vendor and client on existing system updates (i.e., open enrollment plan/rate updates, new plan build out, EDI connectivity, enrollment profiles, EDI file maintenance/discrepancies).
• Builds out benefit plans, rates, enrollment profiles, and resource library in benefit administration system (for renewal and possibly implementation). Involvement can vary by client.
• Conduct system review calls with client and vendor to obtain client final sign-off on build and accuracy before opening system up for employee access.
• Manages system update timeline expectations with client and vendor to ensure open enrollment dates align with system completion and review.
• Initiate EDI Feed build out with vendor and carrier for any new plans / carriers and drive process to completion (live EDI feeds) with weekly updates.
• Provide weekly EDI Feed update email to client with the status of EDI feeds in “testing.” Continue until all carrier feeds are live.
• Assist with resolving EDI feed discrepancies and discrepancy reports from carrier/vendor.

• Ability to establish and maintain collaborative working relationships with others of all levels
• Ability to work with clients and partners at a strategic level
• Strong attention to detail
• Creative mindset and technologically savvy
• High energy, enthusiastic individual with the ability to thrive in fast-paced production environment
• Must be self-motivated, flexible and disciplined
• Ability to work independently as well as in team environment
• Excellent communication and presentation skills
• Strong organizational skills
• Proficient with Microsoft Office products and carrier websites

• Valid Life and Health License is required
• Must have a proven track record in customer service
• Experience in the Insurance / Employee Benefits industry is highly desirable
• 1 – 3 years of experience, 3+ years preferred
• Bachelor’s Degree or 3+ years’ applicable job experience, required
• Experience with Benefit Administration Systems preferred