Infrastructure Support Analyst

Infrastructure Support Analyst:
Enabling Reliable Technology, Security, and Performance

Are you a hands‑on IT professional with a passion for keeping systems stable, secure, and running at peak performance? Join Park Industries as an Infrastructure Support Analyst
, where you’ll play a critical role in maintaining the health, reliability, and security of end‑user devices and core infrastructure components.

In this role, you’ll provide senior‑level technical support, collaborate across teams and vendors, and contribute to continuous improvement initiatives that support stable day‑to‑day operations and long‑term technology standards.

As an Infrastructure Support Analyst at Park Industries, you’ll support and maintain client hardware, operating environments, and network‑connected technologies while serving as a senior escalation point for complex technical issues. You’ll collaborate closely with IT teammates, associates, and vendors to ensure systems operate efficiently, securely, and in alignment with organizational standards.

Founded in 1953, Park Industries is the largest North American manufacturer of stone working machinery, headquartered in the vibrant city of St. Cloud, Minnesota. We’re a family‑owned business with a commitment to innovation, quality, and customer satisfaction. Under the Schlough family’s third‑generation ownership, Park Industries remains dedicated to pioneering state‑of‑the‑art solutions with industry‑leading service and support.

• Technical Support & Escalation:
  Troubleshoot and resolve advanced computer, telephony, printer, and endpoint hardware/software issues while serving as a senior escalation point to maximize uptime.
• System Configuration & Deployment:
  Plan, configure, and install computers, telephony systems, printers, and related hardware/software in accordance with established standards.
• Standards & Security:
  Apply and enforce standards for end‑user devices, operating environments, and security configurations across the organization.
• Infrastructure Improvements:
  Participate in technical assessments and assist with approved infrastructure changes, upgrades, and continuous improvement initiatives.
• Systems & Network Support:
  Provide secondary system and network administration support as assigned.
• Technology Evaluation:
  Assist in evaluating new and existing technologies, including testing, implementation, and end‑user training.
• Documentation & Tracking:
  Document technical solutions and configuration processes and track time spent on requests, incidents, and projects.
• Training & Projects:
  Provide technical training to end users and lead medium‑to‑large projects as a technical representative.

As an Infrastructure Support Analyst at Park Industries, you’ll primarily work standard business hours Monday to Friday, with a hybrid work arrangement that combines remote work flexibility and onsite collaboration at our St. Cloud, MN office.

• Associate degree in a related field or equivalent work experience (required)

• Five years of related experience and/or training (preferred)
• Experience supporting Active Directory and Azure AD/Entra hybrid environments
• Strong knowledge of Windows operating systems, endpoint configurations, and enterprise software deployment
• Experience with Microsoft 365 applications (Outlook, Teams, SharePoint, One Drive)
• Knowledge of hardware components, imaging, baseline configuration, and driver/firmware management
• Understanding of network infrastructure concepts and endpoint security practices

At Park Industries, you’ll be part of a collaborative IT team that values reliability, innovation, and continuous improvement. You’ll have the opportunity to contribute to meaningful infrastructure initiatives while supporting the technology that powers our people and products. We offer a competitive benefits package, including health, vision, and dental insurance, a 401(k) plan, HSA and FSA accounts, tuition reimbursement, and more.

In accordance with pay transparency regulations, the anticipated starting hourly rate for this position ranges from $26.50 to $36.00. Please note that the range provided is an estimate and not a guarantee; the final offer will be determined based on factors such as experience, education, location, and assigned shift. Full‑time employees may also be eligible for variable compensation, company‑wide incentives, and a comprehensive benefits package.

Additionally, the availability of benefits and programs may vary depending on the hire date, employment type, and hours worked.

If you’re ready to apply your technical expertise, solve complex problems, and help maintain a secure and reliable IT environment,
apply today and join a company that values innovation, teamwork, and continuous improvement.