Senior Customer Success Manager, Commercial

Employer Industry: Cybersecurity and SaaS

• Competitive health benefits and generous PTO policy
• Opportunities for career advancement through RSU program and retirement matching
• Remote work flexibility within the UK
• Paid volunteer days and peer-to-peer recognition programs
• Work with a team that values collaboration, transparency, and innovation

• Guide customers through their lifecycle, providing product expertise and consultations to enhance their 1
  
  Password usage
• Proactively engage with customers through strategic calls and tailored sessions to drive tool adoption and retention
• Collaborate with Onboarding and Account Executive teams to manage customer data and feedback effectively
• Report on customer needs and insights to inform marketing and product development
• Maintain a healthy account book while influencing customer success metrics and processes

• Minimum 4+ years of experience in a SaaS or Tech Customer Success role
• Effective communication skills via email, phone, and video calls
• Proven experience in supporting software utilization to enhance productivity
• Ability to collaborate with C-Level executives and navigate diverse stakeholder needs
• Experience managing revenue retention and identifying growth opportunities

• Personal experience with 1
  
  Password or another password manager is a plus

#Cybersecurity #Customer Success #Remote Work #Career Growth #SaaS

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