Customer Success Engineer, VIP

Overview

Employer Industry: Technology (Content Management and Software Development)

• Salary range up to $170,000 USD
• Fully remote work environment with an open vacation policy
• Opportunity to work with a diverse, global team and engage with high-caliber enterprise customers
• Continuous learning and development opportunities in a fast-paced technical environment
• Chance to contribute to the improvement of a leading content management platform
• Supportive and inclusive workplace that values diversity and equal opportunity

• Provide high-quality technical support and consultation through Zendesk tickets and customer calls
• Handle complex and urgent customer situations, including incident response and escalations
• Conduct in-depth debugging, analyzing customer codebases, and collaborating with engineering teams
• Offer architectural guidance to customers on Word Press implementations
• Build and update internal and customer-facing documentation

• Candidates must be based in the United States and hold United States citizenship
• Excellent communication skills, with the ability to explain complex technical issues clearly
• Self-motivated work ethic with a strong initiative to see tasks through to completion
• Advanced troubleshooting abilities to break down complex problems and provide elegant solutions
• Experience in customer-facing roles within an enterprise support environment

• Background in full-stack development, enterprise support, or media technology
• Strong expertise in Word Press and familiarity with its underlying codebase and advanced concepts
• Proficiency in multiple programming languages including HTML, CSS, PHP, and Java Script
• Experience with monitoring and debugging tools such as Kibana and New Relic
• Understanding of web technologies including REST APIs, HTTP, and cloud infrastructures