Customer Success Manager - Secret Clearance – Remote

Overview

Employer Industry: Technology and Professional Services

• Salary up to $138,000
• Comprehensive benefits package including medical, dental, vision, and 401(k) with company match
• Flexible work environment with remote work options
• Opportunities for career growth and professional development
• Supportive and innovative workplace culture
• Generous paid time off policies and family leave programs

• Advocate for customers to ensure a positive experience throughout the lifecycle of the program
• Analyze customer requirements and reported issues to provide effective solutions
• Support onboarding efforts of Mission Partners onto the ICAM Solution
• Develop and manage program deliverables such as plans, reports, and training materials
• Engage with stakeholders to facilitate customer-facing services and resolve incidents

• Active DoW SECRET Security Clearance
• Bachelor’s Degree or equivalent experience
• 8+ years of experience supporting IT customers in an enterprise environment
• Proven ability to troubleshoot system issues and demonstrate system functionalities
• Familiarity with DoW operations and experience interacting with government personnel

• Experience with SailPoint and Access Management tools
• Knowledge of Conductor One, Zluri, Cyber Ark, Okta Workforce Identity Cloud, Microsoft Entra , or Ping Identity
• Previous experience in a customer-facing role within the technology sector

#Technology Jobs #Customer Success #Remote Work #Career Growth #ITSupport

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