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Technical Support Engineer - SaaS Escalations; Remote
Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-02-19
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for:
Dispatch, Inc.
Remote/Work from Home
position Listed on 2026-02-19
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
A leading field service technology provider is seeking a Technical Support Engineer in Boston, MA. This role involves understanding customer journeys, providing technical support for software products, and engaging with customers for issue resolution. Ideal candidates have 2+ years of experience in software, preferably in a SaaS environment, and possess strong problem-solving and communication skills. This position allows for hybrid or remote work arrangements after onboarding, along with an attractive salary and benefits package.
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