Clinical Systems Domain Architect - Digital Experience - Remote

City/State
Virginia Beach, VA

Work Shift
First (Days)

Overview:

Sentara is hiring a Patient & Digital Experience Domain Architect

This position is fully remote.

Overview

We are seeking an experienced Patient & Digital Experience Domain Architect to join our Clinical Systems Domain Architecture team. This highly visible role is responsible for shaping and advancing the digital front door and end-to-end patient experience across Sentara. The Architect will partner closely with executive, clinical, operational, and technical leaders to design and drive a cohesive, patient-centered technology strategy that improves access, engagement, and experience.

This role focuses on thoughtful architectural design across scheduling, registration, referrals, authorizations, communications, and digital engagement tools - ensuring solutions are intuitive, scalable, and aligned with organizational goals.

About the Role

The Patient & Digital Experience Domain Architect supports enterprise architecture strategy by designing and governing domain-level architecture and driving the long-term technology roadmap for patient-facing and digital experience platforms. The role provides architectural leadership and solution guidance, helping ensure digital experiences reduce friction, improve access, and create a consistent experience for patients across all channels.

Domains & Technologies in Scope

• Epic Patient Experience Platforms
  :
  • Prelude
  • Cadence
  • My Chart
  • Welcome
  • Cheers
  • Campaigns
  • Interconnect
• Digital Front Door Capabilities
  :
  • Online scheduling and registration
  • Referrals and prior authorizations
  • Patient communications and outreach
  • Chatbots and conversational tools
  • AI-assisted digital workflows
• Integration & Enablement
  :
  • FHIR, APIs, interoperability patterns
  • Experience continuity across systems and touchpoints

Key Responsibilities

• Lead domain-level architecture strategy for Patient and Digital Experience technologies
• Design and drive the digital front door roadmap, focused on access, engagement, and patient experience
• Architect seamless workflows across scheduling, registration, referrals, and authorizations
• Provide architectural guidance for MyChart, chatbots, AI-assisted tools, and digital engagement platforms
• Partner with executive, clinical, operational, and technical leaders to align digital experience strategy with enterprise goals
• Serve as a contributor in Architecture Review Board (ARB) discussions related to patient-facing technologies
• Establish standards and patterns that promote usability, accessibility, consistency, and scalability
• Evaluate emerging technologies that improve patient self-service, communication, and personalization

Required Qualifications

• Must hold at least one Epic Certification or Accreditation in one or more of the following:
  • Prelude
  • Cadence
  • My Chart
  • Cheers
  • Campaigns
• Strong experience in patient registration, scheduling, MyChart, and referrals/authorizations, with a focus on improving access and patient experience
• Demonstrated ability to engage, communicate, and influence executive, clinical, operational, and technical stakeholders
• Bachelor's degree with 8+ years of relevant healthcare IT experience, or 10+ years without a degree

Preferred Qualifications

• Background with Epic eMPA and prior authorization workflows
• Experience with additional Epic digital tools such as Welcome and Interconnect
• Demonstrated experience designing or improving digital front door capabilities
• Familiarity with chatbots, conversational interfaces, or AI-assisted digital tools
• Knowledge of FHIR, APIs, and interoperability patterns
• Experience contributing to enterprise architecture governance or participating in ARB
• Exposure to accessibility, usability, or service design principles

Talroo-IT

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Benefits:
Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down - $10,000

•…