Senior Technical Account Manager

Why consider this job opportunity

• Competitive health benefits and generous PTO policy
• Opportunity for career advancement and growth through a robust RSU program
• Remote-first work environment, allowing for flexibility in work location
• Paid volunteer days and peer-to-peer recognition programs
• Engage in meaningful work that contributes to the digital safety of millions

• Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal
• Lead technical implementation, including integrations, configuration, and security reviews
• Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success
• Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value
• Mentor junior team members and contribute to enablement and scalable processes

• 4+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security-focused B2B environment
• Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders
• Strong communication and storytelling skills, with the ability to translate complex technical concepts into clear business value
• Experience driving customer adoption, expansion, or renewal through proactive technical engagement
• Strong understanding of modern security frameworks and identity protocols (e.g., SSO, SCIM, SAML, OAuth)

• Familiarity with AI technologies and the ability to advise customers on evolving product roadmaps
• Experience mentoring peers and shaping enablement
• Experience with 1
  
  Password (or other password managers), SaaS lifecycle management, MDM, or device posture tools

#Cybersecurity #Remote Work #Career Growth #SaaS #Customer Success

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